Receptionist Jobs in Malta

Front desk role at a premium property: welcoming guests, check-ins and check-outs, reservations and room requests. Client: Leading hospitality organisation Requirements Front office, reception o

<b>Receptionist</b> to join our dynamic team. Overall Purpose To attend the reception and th showroom area at all times and be the

a <b>Receptionist</b>. The <b>Receptionist</b> will be responsible for a diverse range of responsibilities related to administration and support

We are seeking a dedicated and professional Front Office Agent to join our dynamic hotel team in St. Julian's. As the first point of contact for our guests, you will play a pivotal role in creating a welcoming and memorable experience. Your responsibilities will include guest check-ins and check-outs, managing reservations, addressing inquiries, and ensuring the smooth operation of the front desk.Key ResponsibilitiesGuest Reception & Check-In/Check-Out: Welcome guests upon arrival, efficiently process check-ins and check-outs, and provide necessary information about the hotel and its amenities.Reservations Management: Handle reservations via phone, email, and walk-ins, ensuring accurate booking details and confirmations.Guest Inquiries & Assistance: Address guest inquiries promptly and professionally, providing information about hotel services, local attractions, and dining options.Billing & Payment Processing: Accurately process guest payments, manage billing inquiries, and maintain financial records in accordance with hotel policies.Communication & Coordination: Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met and issues are resolved swiftly.Security & Safety: Monitor guest access, ensure the safety and security of the hotel premises, and report any incidents or irregularities to management.Administrative Duties: Maintain accurate guest records, prepare daily reports, and perform other administrative tasks as required.QualificationsEducation: Minimum of a high school diploma; a degree in hospitality or a related field is advantageous.Experience: Minimum of 2 years of experience in a front desk or customer service role within the hospitality industry. Experience with Opera PMS is required.Skills:Strong communication and interpersonal skills.Proficiency in hotel management software (Opera PMS preferred) and Microsoft Office Suite.Ability to handle multiple tasks simultaneously and work under pressure.Attention to detail and problem-solving abilities.Languages: Fluency in English is required; proficiency in additional languages is a plus.Availability: Flexibility to work various shifts, including evenings, weekends, and public holidays.BenefitsCompetitive salary and performance-based incentives.Opportunities for professional development and career advancement.Dynamic and supportive work environment.Employee discounts on hotel services and accommodations.If you are passionate about delivering exceptional guest service, have 2 years of front desk experience, and are proficient with Opera PMS, we invite you to apply for the Front Office Agent position at our hotel in St. Julian's and help create outstanding experiences for our guests. About UsOutreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.We are currently recruiting for the following position:Front Office AgentFront Office Agent – Role OverviewAs a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.Key ResponsibilitiesHandle guest check-ins, check-outs, and reservations efficientlyProvide accurate information about hotel services and local attractionsRespond to guest queries and resolve issues in a professional mannerProcess payments and maintain accurate recordsLiaise with other departments to ensure smooth guest experiencesMaintain front desk standards in line with company proceduresRequirementsPrevious experience in a front office or guest service role is preferredExcellent communication and interpersonal skillsStrong customer service orientationAbility to work shifts, including weekends and public holidaysability to speak in Polish, German or FrenchAbout UsThe db Group has grown from a family-run business into Malta’s foremost corporate player in the tourism, hospitality & leisure sector, and beyond. In the 1980s, Silvio Debono, the Group’s founder, operated a small guesthouse. Today, as db Group Chairman, he sits at the helm of the largest operation in Malta.Over the last four decades the Group has forged strategic relationships with a range of global players including Hard Rock Café International, Starbucks, the Accor Hotel Group, and RIU Hotels & Resorts.As a result, we accumulated invaluable business acumen and operational experience. This track record has enabled us to establish our very own unique brand, db Hotels + Resorts, driven by the fundamental principle of excellence in everything we do. Year-on-year, the Group won a number of prestigious global awards, positioning it at the forefront of the Maltese hospitality and catering industry.In due course, and prudently, the Group diversified its core operations, taking in contract catering, healthcare, and property development under its wing.

Meliá Hotels International in Malta is currently looking to recruit a Front Office Agent to join the team for the three hotels in Gozo - Hotel BEN Marsalforn - Affiliated by Melia, Palazzo Giuseppe Melia Collection in Victoria and Casa Azure Melia Collection in San Lawrenz on a full-time basis.OverviewThe Front Office Agent will support all the activities related to the Front Office Department.ResponsibilitiesCheck-in and check-out hotel guests in a timely and professional service-oriented mannerProcess all payments according to established proceduresGreet and welcome guests in a friendly, prompt, and professional manner in accordance with the hotel’s standardsRegister guests, issue room keys, and provide information on hotel services and room locationUp-sell rooms when possible, to maximize hotel revenueAccurately process all cash and credit card transactions in accordance with established proceduresComplete any required reporting (financial and non-financial)Assist with Reservations tasks.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-upRespond appropriately to guest complaintsMake appropriate service recovery gestures in order to ensure total guest satisfactionAnswer guest inquiries about hotel service, facilities, and hours of operationAnswer inquiries from guests regarding restaurants, transportation, entertainment, etc.Collaborate on and follow company policies, practices, and procedures in order to maintain internal controlsPerform other duties as assigned.RequirementsCandidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidaysMust be fluent in English; other languages are preferred1-year experience in a fast environment in the same or similar position in a hotel/resortPassionate for Hospitality and with a strong attitude to interpersonal relationshipsGood telephone persona with a friendly and helpful demeanourExcellent skills in Microsoft Office Suite, particularly Outlook, Word, and ExcelKnowledge of Opera Cloud is highly regarded.About UsAbout Meliá Hotels InternationalMeliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

At Centrecom, you're more than just an employee—you're part of a supportive team that values collaboration, recognition, and personal growth.Whether you're building your career or looking for your next opportunity, you'll enjoy a workplace where your contribution is recognised, your development is encouraged, and your success is celebrated.We're looking for friendly, organised, and customer-focused Front Office Agents to join our growing team. If you enjoy interacting with people, solving problems, and working in a dynamic environment, this could be the perfect opportunity for you.As a Front Office Agent (Hub Replacement), you'll be the first point of contact for customers, providing assistance both face-to-face and over the phone while delivering a professional and welcoming experienceThis is a full-time position based on a 40-hour work week, operating on a roster between Monday and Saturday. Successful candidates will be assigned to locations across North, Central, and South Malta, they will replace the existing employees in various hubs.Your RoleAs part of our Front Desk and Contact Centre team, you'll play an important role in supporting customers with their enquiries and ensuring every interaction is handled with professionalism, efficiency, and care.What You'll Be Doing:Welcome and assist customers at the front desk.Respond to customer enquiries and provide accurate information.Handle complaints professionally and work towards effective resolutions.Provide administrative support and maintain accurate records.Deliver exceptional customer service both in person and over the phone.Follow company procedures while meeting quality and service standards.Work collaboratively with colleagues to achieve team objectives.What We're Looking For:Fluency in both Maltese and English (spoken and written) is mandatory.Excellent communication and interpersonal skills.Strong computer literacy, with proficiency in Microsoft Office. An ECDL certificate will be considered an asset.A positive attitude with excellent problem-solving skills.Ability to work independently with minimal supervision.Availability to work from Monday to Saturday, mainly morningsA professional, organised, and customer-focused approach.Training and DevelopmentNo matter your previous experience, we'll make sure you have everything you need to succeed. We provide:Comprehensive training delivered during office hours.Practical on-the-job coaching and support.Continuous learning and development opportunities.The opportunity to work in a hybrid model after the first six months, subject to successful completion of training and demonstrated independent performance.Why Join Centrecom?At Centrecom, we invest in our people because we know they're the driving force behind our success. We offer a supportive workplace where you'll be encouraged to learn, develop, and build a rewarding long-term career.What We Offer:Permanent employment on an indefinite basis.Competitive salary with an incentive allowance and an attractive performance bonus.Comprehensive health insurance.Mobile phone schemes.Discounted gym membership packages.Ongoing training and career development opportunities.An in-house canteen serving a variety of healthy meals.Monthly staff events and team activities.Free on-site parking at our Mosta Head Office.Exclusive employee discounts at over 50 partner businesses.Apply now and become part of a company where people truly make a difference. About UsCentrecom Limited:Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Company IntroductionOur client is a bank.Job Responsibilities and DutiesWelcome clients in a courteous, composed, and professional manner;Serve as the initial point of contact, guiding visitors to the appropriate department or team member;Assist the Deposit Sales team with day-to-day sales and advisory tasks related to the Company's deposit products;Oversee the reception and waiting area to ensure an organised, efficient, and welcoming environment;Handle incoming telephone calls and transfer them to the relevant departments;Respond to general client queries, including information about opening hours, required documentation, and available services;Confirm scheduled appointments and inform the relevant staff member upon the client’s arrival;Check and record incoming mail on a daily basis;Maintain awareness of security procedures, monitor visitor access, and report any irregular or suspicious activity;Ensure the reception area remains clean, orderly, and presentable at all times;Maintain a general understanding of the bank’s products and services in order to assist clients effectively;Coordinate with internal teams to ensure seamless processes and timely issue resolution;Ensure accurate client onboarding by maintaining up-to-date documentation and compliance with internal procedures;Foster and strengthen ongoing relationships with clients to support long-term engagement and loyalty.ExperiencePrior experience in a receptionist, front office, or client-facing position;Good spoken English; knowledge of Maltese will be considered an advantage;Comfortable using basic office systems, including email, calendar tools, and Microsoft Office applications.Personal SkillsStrong communication and interpersonal abilities, with a clear focus on delivering excellent customer service;Professional presentation combined with a friendly and approachable manner;Able to stay composed, organised, and discreet in a fast-paced environment;Demonstrates reliability, accountability, and a strong sense of ownership in daily responsibilities.

We are looking for a Multi-Lingual receptionist to join our growing team t Seabank Resort & SpaThe Front Office Agent / Night Auditor is responsible for checking-in and checking out guests at the hotel. Manage online, telephone and in-person room reservations. Respond to guests’ issues and complaints in a friendly manner. Promote all Hotel Sales and in-house facilities. Provide good filing system, accurate end of shift hand over. Organize desk and front office reception area. Ensure that all reservations and cancellations are processed efficiently. Report any maintenance, breakage, or cleanliness problems to the relevant manager. To administer the general petty cash system and float in an accurate manner.

Assists guests with slot machines, processes jackpots and payouts, answers inquiries, reports machine malfunctions, maintains the gaming area, and delivers excellent customer service while ensuring compliance with casino policies and procedures.ResponsibilitiesFriendly, polite and professional service of the customers;Informing the customers of promotional opportunities, special offers and additional services provided by Casino Malta;Providing information via the telephone and e-mail;Registering customers when entering the Casino;Listening to and solving customer complaints and opinions within professional limits;According to the regulations, filing a non-compliance report or realising customer feedback;Monitor slot machines and gaming areas to ensure they are functioning correctly;Assist customers with slot machines issues and provide excellent customer service;Providing basic technical support for customers with gaming issues;Assist with promotions and events as required.RequirementsPrevious experience in a customer service role;Proficiency in Microsoft Office Suite;Good English skill is mandatory; the ability to speak in any other language will be considered an asset;Ability to work flexible hours, including evenings, weekends and public holidays.

We are seeking a professional and customer-oriented Receptionist to be the first point of contact for our company.Main duties are:Greet and assist visitors in a professional and friendly manner.Answer and manage incoming phone calls, emails, and messages.Schedule and coordinate appointments, meetings, and bookings as required.Handle incoming and outgoing mail and packages.Maintain a tidy and organized reception area.Provide administrative support to various departments.Keep records and documentation up to date.Ensure confidentiality of sensitive information.

Welcomes visitors, answers calls, handles emails, schedules appointments, manages front desk operations, directs enquiries, maintains records, and provides general administrative support while ensuring a professional and friendly first point of contact.