At Centrecom, you're more than just an employee—you're part of a supportive team that values collaboration, recognition, and personal growth.

Whether you're building your career or looking for your next opportunity, you'll enjoy a workplace where your contribution is recognised, your development is encouraged, and your success is celebrated.

We're looking for friendly, organised, and customer-focused Front Office Agents to join our growing team. If you enjoy interacting with people, solving problems, and working in a dynamic environment, this could be the perfect opportunity for you.

As a Front Office Agent (Hub Replacement), you'll be the first point of contact for customers, providing assistance both face-to-face and over the phone while delivering a professional and welcoming experience

This is a full-time position based on a 40-hour work week, operating on a roster between Monday and Saturday. Successful candidates will be assigned to locations across North, Central, and South Malta, they will replace the existing employees in various hubs.

Your Role

As part of our Front Desk and Contact Centre team, you'll play an important role in supporting customers with their enquiries and ensuring every interaction is handled with professionalism, efficiency, and care.

What You'll Be Doing:

Welcome and assist customers at the front desk.
Respond to customer enquiries and provide accurate information.
Handle complaints professionally and work towards effective resolutions.
Provide administrative support and maintain accurate records.
Deliver exceptional customer service both in person and over the phone.
Follow company procedures while meeting quality and service standards.
Work collaboratively with colleagues to achieve team objectives.

What We're Looking For:

Fluency in both Maltese and English (spoken and written) is mandatory.
Excellent communication and interpersonal skills.
Strong computer literacy, with proficiency in Microsoft Office. An ECDL certificate will be considered an asset.
A positive attitude with excellent problem-solving skills.
Ability to work independently with minimal supervision.
Availability to work from Monday to Saturday, mainly mornings
A professional, organised, and customer-focused approach.

Training and Development

No matter your previous experience, we'll make sure you have everything you need to succeed. We provide:
Comprehensive training delivered during office hours.
Practical on-the-job coaching and support.
Continuous learning and development opportunities.
The opportunity to work in a hybrid model after the first six months, subject to successful completion of training and demonstrated independent performance.

Why Join Centrecom?

At Centrecom, we invest in our people because we know they're the driving force behind our success. We offer a supportive workplace where you'll be encouraged to learn, develop, and build a rewarding long-term career.

What We Offer:

Permanent employment on an indefinite basis.
Competitive salary with an incentive allowance and an attractive performance bonus.
Comprehensive health insurance.
Mobile phone schemes.
Discounted gym membership packages.
Ongoing training and career development opportunities.
An in-house canteen serving a variety of healthy meals.
Monthly staff events and team activities.
Free on-site parking at our Mosta Head Office.
Exclusive employee discounts at over 50 partner businesses.

Apply now and become part of a company where people truly make a difference.

About Us
Centrecom Limited:
Centrecom has over a 30-years history of service of excellence in various industries. Our strengths encompass IT infrastructures, voice technology, call centre operations, back-office services, and specific aviation industry applications such as reservations, ticketing, refunds, customer support, baggage services, loyalty programmes, crisis management, complaint management, medical coordination and flight disruption management.

Front Office Agent (Hub Replacement)

Job Description