Front Office Agent

We are seeking a friendly and professional Front Office Agent to join our team on a full-time basis. The successful candidate will support daily Front Office operations and provide excellent service to hotel guests.

Key Responsibilities

• Handle guest check-ins and check-outs efficiently and professionally.
• Greet and assist guests, providing information about hotel services and facilities.
• Process cash and card payments accurately according to procedures.
• Register guests, issue room keys and assist with reservations.
• Respond to guest enquiries and complaints, ensuring appropriate follow-up.
• Promote room upgrades and additional services to maximise revenue.
• Complete required financial and non-financial reports.
• Communicate outstanding guest requests or issues to management.
• Maintain company policies and procedures and assist with other duties as required.

Requirements

• Availability to work various shifts, including evenings, nights, weekends and public holidays.
• Fluent in English; knowledge of other languages is an advantage.
• At least 1 year of experience in a similar hotel or resort position.
• Strong communication and interpersonal skills with a passion for hospitality.
• Friendly and professional telephone manner.
• Good knowledge of Microsoft Office, particularly Outlook, Word and Excel.
• Knowledge of Opera Cloud is considered an advantage.