Guest Services Jobs in Malta

Prestige Travel Marketing Ltd is looking to recruit a Guest Service <b>Agent</b> to join their team on a full-time basis

Palazzo Ignazio, a luxury boutique in Malta is looking to recruit a Guest Service Agent to join their team on a full/part-time basis.This is a great opportunity where you'll become the face of the company. The chosen candidate will be committed on providing excellent service and on creating memorable experiences by making emotional connections with the Hotel’s guests. In this position, the Guest Service Agent will have a direct impact on the overall guest experience and will be responsible for ensuring maximum satisfaction from the moment guests arrive at the hotel until the moment they check out.Attitude is the key in this role, so if you're a people person with a positive attitude - this might be the perfect opportunity for you!ResponsibilitiesGreet and welcome guestsRegisters guests upon check-in and assigned rooms providing a seamless service to the guest, accommodating special requests where possible, and assisting guests in completing the registration cardsShows guests to their rooms and does hotel tours and show-aroundWorks closely with the housekeeping team in coordinating room statusesManages guest check-out procedures including processing payments and settling guest accounts seamlessly and correctlyTakes reservations for room bookingsAdvises guests on local questions, activities, and eventsDeals with guest complaints effectively and escalates to management as necessaryAnswer all incoming calls and redirect them or take messages as requiredTake up other duties as assigned from time to time.RequirementsFluency in English and other languagesExcellent communication skills and a professional presentationHighly responsible & reliableReady to work night shiftsGood organizational and multi-tasking abilitiesAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesKnowledge of MS OfficeKnowledge of PMS systems (Opera, Room Management, etc)A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an assetWhilst previous experience will be considered an asset training will be given.About UsPalazzo Ignazio:Palazzo Ignazio is a luxury boutique hotel for those who want to enjoy a lifestyle of comfort, culture, and peace of mind. Palazzo Ignazio places you in the heart of a UNESCO Heritage site, an ancient walled capital city that sits between two harbours and overflows with handsome palaces and piazzas, many dating from the 1500s.

Job SummaryAX ODYCY is looking for a friendly and service-oriented Guest Relations Agent to join its Guest Experience team. The successful candidate will act as a key point of contact for guests, helping to create a welcoming environment and ensuring a positive and memorable stay.ResponsibilitiesWelcome guests and maintain regular contact throughout their stay.Attend to guest requests, enquiries, and special requirements.Provide information about hotel facilities, services, promotions, and local attractions.Anticipate guest needs and respond promptly to feedback or concerns.Assist with travel arrangements, messages, and other guest services.Promote hotel outlets, activities, and available offers.Maintain accurate guest records, logbooks, and shift handovers.Coordinate with other departments to ensure smooth service delivery.Follow company standards relating to service, safety, hygiene, and emergency procedures.

Job SummaryAX ODYCY is looking for a friendly and service-oriented Guest Relations Agent to join its Guest Experience team. The successful candidate will act as a key point of contact for guests, helping to create a welcoming environment and ensuring a positive and memorable stay.Responsibilities:Welcome guests and maintain regular contact throughout their stay.Attend to guest requests, enquiries, and special requirements.Provide information about hotel facilities, services, promotions, and local attractions.Anticipate guest needs and respond promptly to feedback or concerns.Assist with travel arrangements, messages, and other guest services.Promote hotel outlets, activities, and available offers.Maintain accurate guest records, logbooks, and shift handovers.Coordinate with other departments to ensure smooth service delivery.Follow company standards relating to service, safety, hygiene, and emergency procedures.Requirements:Previous experience in guest relations, front office, or a similar customer-facing role.Fluency in English.Fluency in French, Spanish, Italian, or German is required.Friendly, professional, and guest-focused approach.Ability to handle guest concerns calmly and effectively.Good organisational skills and attention to detail.Flexibility to work shifts, including weekends and public holidays.Please see the full vacancy for the benefits offered by AX Hotels.

Cavalieri Art Hotel in Malta is looking to recruit a Guest Service Agent to join their team on a full-time basis.Role SummaryTo ensure that the hotel is providing the highest possible standards in customer care excellence in every aspect i.e. in the product, presentation, and hospitality to our guests. Perform as a cohesive team that is dedicated to the needs of our customers; we must anticipate and respond to our guests with professionalism, discretion, and goodwill throughout their stay at the Cavalieri Art Hotel.Essential Duties and ResponsibilitiesGreets guests upon arrival, ensuring they feel expected and welcomeEnsure that the guest receives the accommodation he/she is expectingMaintains up-to-date knowledge of the hotel and local services and supplies, to be able to respond to guest queriesMaintains an awareness of guest profiles through Hotel Management SystemDeals swiftly, efficiently, and sensitively to guest complaints and ensures follow-throughProcess accounts from check‐in through check-out, ensuring accurate posting of food and beverage and ancillary chargesAccurately administers front desk clerical systems and proceduresRecords all instances of refused business, with a reason for refusalChecks the reception desk is organised and operating to an efficient standard and that checklists are completed and forwarded to the Front Office ManagerPromotes the hotel's outlets and special events at all timesMaintains awareness of sales opportunities, maximising revenue, meeting and exceeding guest expectationsMaintains awareness of rate levels to be sold on a daily basis and occupancy levels, and operates in the performance of any reasonable task requested by the managementEnsures the balance of accounts of the day's business at the end of the shiftAdheres to all hotel policies, procedures a,nd standards at all timesThis job description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position.

Opening date: 12/10/2026Job SummaryAX ODYCY is looking for a friendly and service-oriented Guest Relations Agent to join its Guest Experience team. The successful candidate will act as a key point of contact for guests, helping to create a welcoming environment and ensuring a positive and memorable stay.ResponsibilitiesWelcome guests and maintain regular contact throughout their stay.Attend to guest requests, enquiries, and special requirements.Provide information about hotel facilities, services, promotions, and local attractions.Anticipate guest needs and respond promptly to feedback or concerns.Assist with travel arrangements, messages, and other guest services.Promote hotel outlets, activities, and available offers.Maintain accurate guest records, logbooks, and shift handovers.Coordinate with other departments to ensure smooth service delivery.Follow company standards relating to service, safety, hygiene, and emergency procedures.RequirementsPrevious experience in guest relations, front office, or a similar customer-facing role.Fluency in English.Fluency in French, Spanish, Italian, or German is required.Friendly, professional, and guest-focused approach.Ability to handle guest concerns calmly and effectively.Good organisational skills and attention to detail.Flexibility to work shifts, including weekends and public holidays.[job_type]Full time[/job_type]

We are seeking to recruit a Concierge to provide excellent guest service, assist with requests and enquiries, and ensure a welcoming and professional experience for all guests.Duties & Responsibilities: Guest Arrival and Departure Luggage Handling Information and Assistance Guest Services Coordination Valet Parking Bell Desk Organization Security and Safety Qualifications & Skills: High school or equivalent. Previous experience in a similar role is a plus. Excellent customer service and communication skills. Physically fit and capable of lifting and carrying heavy luggage. Professional appearance and a courteous attitude. Ability to work well under pressure and in a fast-paced environment. Attention to detail and a focus on guest satisfaction.

Job SummaryRosselli AX Privilege is looking to hire a service-oriented Concierge who will act as the first point of contact for our guests within the Front Office team and you will be reporting to the Front Office Manager. This role helps create a refined, welcoming, and seamless arrival experience, offering personalised assistance and thoughtful support throughout each guest's stay. The focus is on presence, communication, and delivering the level of care expected in a luxury environment.ResponsibilitiesWarmly welcome guests and provide exceptional customer service.Assist guests with reservations for restaurants, transportation, tours, events, and other activities.Provide accurate information about local attractions, services, and amenities.Maintain a strong presence at the entrance and lobby, offering proactive assistance.Anticipate guest needs and resolve concerns promptly and professionally.Liaise with hotel departments to ensure a seamless guest experience.Communicate guest preferences and special requests to relevant teams.Maintain an updated database of local vendors, attractions, and services.Record guest requests, feedback, and service outcomes.Handle complaints or emergencies with discretion and efficiency.Offer personalised solutions to enhance guest satisfaction.Assist guests with butler-style services including ironing, shoe polishing, porterage, and luggage unpacking.​RequirementsMinimum 1-2 years' experience in a guest-facing hospitality role, ideally as a Concierge or Front Desk Agent.Excellent communication and interpersonal skills.Strong organisational and multitasking abilities.High level of discretion, professionalism, and cultural sensitivity.Fluency in English; additional languages such as French, Italian, or Spanish are a strong asset.Proficiency in computer skills.Familiarity with online booking tools and concierge platforms.Friendly, approachable, and solution-oriented.Impeccable grooming and a polished appearance.

Job SummaryThe Concierge plays a key role in delivering personalised, high-quality service to all guests at AX The Verdala. You will assist guests with reservations, transportation, and tailored recommendations, ensuring every request is handled smoothly and professionally. With a strong focus on discretion, guest satisfaction, and attention to detail, you will help create memorable experiences and support the Front Office team in maintaining exceptional hospitality standards.​ResponsibilitiesAssist guests with personalised requests including reservations, transportation, and tailored recommendations.Provide accurate information on local attractions, dining, activities, and hotel services.Handle guest needs efficiently to ensure a smooth and enjoyable stay.Use booking and reservation systems to manage guest arrangements accurately.Coordinate with internal departments to ensure guest requests are fulfilled promptly.Maintain a high level of professionalism, discretion, and service consistency.Support Front Office operations as needed to ensure seamless guest experiences.Uphold 5-star service standards in all guest interactions.​RequirementsExperience in a similar role within a 5-star hotel or Forbes Travel Guide-rated establishment.Minimum 2 years' experience in the same position.Proficiency with booking/reservation systems.Flexibility to work shifts including weekends and holidays.Fluency in English; additional languages are an asset.Strong local knowledge of attractions, dining, and activities.Excellent communication and interpersonal skills.

Prestige Travel Marketing Ltd is looking to recruit a Guest Service Agent to join their team on a full-time basis at the Cavalieri Art Hotel, by Radisson Individuals.Job Role:To ensure that the hotel is providing the highest possible standards in customer care excellence in every aspect i.e. in the product, presentation, and hospitality to our guests. Perform as a cohesive team that is dedicated to the needs of our customers, we must anticipate and respond to our guests with professionalism.Essential Duties & Responsibilities:Greets guests upon arrival ensuring they feel expected and welcomeEnsure that the guest receives the accommodation he/she is expectingMaintains up-to-date knowledge of the hotel and local services and supplies, to be able to respond to guest queriesMaintains an awareness of guest profiles through Hotel Management SystemDeals swiftly, efficiently, and sensitively to guest complaints and ensures follow throughProcess accounts from check‐in through check‐out, ensuring accurate posting of food and beverage and ancillary chargesAccurately administers front desk clerical systems and procedures.Records all instances of refused business, with a reason for refusalChecks the reception is organized and operating to an efficient standard and checklists are completed and forwarded to Front Office ManagerPromotes the hotel's outlets and special events at all timesMaintains awareness of sales opportunities, maximizing revenue, meeting and exceeding guest expectationsMaintains awareness of rate levels to be sold on a daily basis and occupancy levelCooperates in the performance of any reasonable task requested by the managementEnsures balances of accounts of the day's business at the end of the shiftAdheres to all hotel policies, procedures, and standards at all times.This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.About Us