General Agent Jobs in Malta

Player Protection & CS Agent – Dutch Speakers Hybrid Setup Career Development No Night Shifts An esteemed sportsSalary: €30000 - 32000 per year

Car Park Check <b>Agent</b> Sixt At SIXT, our Car Park Attendants do more than park cars-they create first impressions

RENTAL <b>AGENT</b> QLZH EJB SPEAKING SPANISH ? FRENCH OR PORTUGUESE ? QuickLets Kappara is one of the top letting

Commercial AgentWe are looking for a motivated, driven, and proactive Commercial Agent to join our growing team. This role is ideal for someone eager to start or build a career in property, enjoys working with people, and is confident in a fast-paced, target-driven environment. No prior experience is required — full training and support will be provided.The RoleAs a Commercial Agent, you will be responsible for assisting clients with commercial property opportunities while supporting the overall growth of the business. You will play a key role in building relationships, identifying opportunities, and facilitating property transactions.Your responsibilities will include:Sourcing and listing commercial propertiesConducting viewings and meeting potential clientsBuilding and maintaining relationships with landlords, tenants, and investorsHandling inquiries, calls, and follow-upsAssisting with negotiations and closing dealsKeeping records and property listings up to dateSupporting marketing and promotional activities when requiredWorking towards individual and team targetsWhat We’re Looking ForStrong communication and interpersonal skillsMotivated, target-driven, and eager to learnConfident, proactive, and professional attitudeAbility to work independently and as part of a teamGood organisational and time-management skillsBasic knowledge of digital tools and willingness to learn new systemsFluency in English; additional languages are considered an assetWhat We OfferComprehensive training — no experience requiredAttractive commission-based earning potentialSupportive and energetic team environmentOpportunity for career growth within a fast-growing property businessHands-on experience in the commercial real estate sectorAbout UsCompany DescriptionQuickLets is a locally based Real Estate Letting Specialist and the only company on the island that focuses solely on property rentals. With a well-trained, flexible, and down-to-earth team, we have vast knowledge of the industry. Our advanced website and use of the latest technology allow us to offer superb service to all clients. Our mission is to make renting property in Malta as simple and easy as possible for both tenants and landlords. QuickLets provides a user-friendly experience, directing clients to popular locations, hot properties, and allowing landlords to manage their listings directly.

Our client is a modern and vibrant hotel located in the heart of St. Julian's, offering stylish accommodation and exceptional guest experiences in one of Malta's most popular destinations. The hotel is dedicated to delivering outstanding service and creating memorable stays for both leisure and business travellers.Position SummaryThe Guest Service Agent is responsible for delivering exceptional customer service to guests throughout their stay. Acting as the first point of contact, the successful candidate will handle check-ins and check-outs, respond to guest enquiries, and ensure a seamless and memorable guest experience.Key ResponsibilitiesWelcome guests in a warm, professional, and friendly manner.Perform check-in and check-out procedures efficiently and accurately.Handle reservations, room allocations, and guest requests.Provide information about hotel facilities, services, and local attractions.Respond promptly to guest enquiries, concerns, and complaints, ensuring high levels of customer satisfaction.Process payments and maintain accurate guest records.Coordinate with Housekeeping, Maintenance, and other departments to ensure smooth operations.Manage telephone calls, emails, and online guest communications.Upsell hotel services and promote available facilities whenever possible.Ensure the reception area is maintained to the highest standards of presentation.Follow hotel procedures, policies, and health and safety regulations at all times.RequirementsResiding in Malta.Previous experience in a Front Office, Reception, or Customer Service role within the hospitality industry is preferred.Excellent communication and interpersonal skills.Fluent in English, both written and spoken; additional languages will be considered an asset.Good computer literacy and experience with Property Management Systems (PMS) such as Opera is considered an advantage.Strong organisational and multitasking skills.Professional appearance and customer-focused attitude.Ability to work efficiently in a fast-paced environment and under pressure.Flexibility to work shifts, including evenings, weekends, and public holidays.A positive attitude and passion for delivering exceptional guest experiences.What We OfferOpportunity to work in a modern and dynamic hotel environment.Training and career development opportunities.Supportive and professional team culture.Exposure to an international clientele and a fast-paced hospitality setting.Join Our Client's TeamIf you are passionate about hospitality and enjoy creating memorable experiences for guests, we would love to hear from you. Apply today and take the next step in your hospitality career. About UsOutreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

Meliá Hotels International in Malta is currently looking to recruit a Night Agent to join the Melia Team across different properties in Gozo , on a full-time basis.OverviewThe Night Agent will support all the activities related to the Front Office Department during the night shiftResponsibilitiesGreet and welcome guests in a friendly, prompt, and professional manner in accordance with Hotels’ standards.Check-in and check-out process following brand standardsIssue room keys and provide information on Hotel services and room locationManage online and phone reservations when required while on dutyAnswer incoming calls and place outgoing direct calls and direct them if required to guests rooms and internal departmentsEnsure the desk is covered at all times.Have full awareness of the current daily status of the Hotel.Ensure smooth handover to the next shift.Process all payments according to established procedures.Up-sell rooms when possible, to maximize hotel revenueComplete any required reporting (financial and non-financial)Handle late-night inquiries, and special requests.Make appropriate service recovery gestures in order to ensure total guest satisfaction.Collaborate on and follow company policies, practices and procedures in order to maintain internal controlsPerform other duties as assigned.RequirementsCandidate must be available to work various shifts including mornings, evenings, nights, weekends, and/or holidaysMust be fluent in English; other languages are preferred1-year experience in a fast environment in the same or similar position in a hotel/resortPassionate for Hospitality and with a strong attitude to interpersonal relationshipsGood telephone persona with a friendly and helpful demeanourExcellent skills in Microsoft Office Suite, particularly Outlook, Word, and ExcelKnowledge of Opera Cloud is highly regarded.About UsAbout Meliá Hotels InternationalMeliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different. At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story. We are an equal-opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

Our client is currently seeking motivated and customer-focused Customer Contact Agents to join its Front Office team.The selected candidates will act as the first point of contact for customers requiring assistance while abroad, providing professional support through calls, emails, and online communication channels. This role requires empathy, strong communication skills, and the ability to remain calm and organised in challenging situations.This opportunity is ideal for individuals with a customer service background, multilingual skills, or students currently studying nursing or healthcare-related subjects.Key ResponsibilitiesDuties include but are not limited to:Acting as the first point of contact for customers abroad who require assistance.Registering and creating new cases within the internal system.Informing insured clients about procedures in an empathetic and efficient manner.Handling calls professionally while meeting service level agreements.Understanding insurance policy terms and conditions.Verifying policies through internal databases when required.Handling customer enquiries and complaints professionally and efficiently.Managing administrative tasks and internal inboxes.Capturing and maintaining accurate case information.Liaising with internal departments to support case handling.Supporting continuous improvement within team processes and operations.Ensuring compliance with company procedures, data protection, and regulatory guidelines.Providing excellent customer service at all times.RequirementsFluent English is mandatory for all candidates.Fluency in one of the following combinations is required, depending on role allocation:English, Arabic, and FrenchEnglish and FrenchEnglish and ItalianExcellent communication and customer service skills.Strong organisational and problem-solving abilities.Good computer literacy.Ability to work effectively both independently and within a team.Positive attitude and customer-focused mindset.Ability to remain calm and professional under pressure.Preferred SkillsPrevious experience in customer service, assistance, or claims handling will be considered an asset.Insurance or travel assistance experience is advantageous.Students currently studying nursing or healthcare-related courses are encouraged to apply.Working ConditionsFull-time role based on a 40-hour week.Rotating shift pattern including weekends and public holidays.What’s on OfferOpportunity to join an international and dynamic customer assistance environment.Professional training and career development opportunities.Supportive team environment.Competitive remuneration package based on experience.If you are passionate about helping people and thrive in a customer-focused environment, we would love to hear from you. About UsOutreach Recruitment is a startup recruitment agency made up from a combination of expertise in various industries that have come together to support the local market in finding PEOPLE to join their teams. Our aim is to connect quality PEOPLE to businesses in order to support the growth for both.

We are looking for a reliable Call Agent to manage incoming calls and coordinate roadside assistance services. The role requires clear communication and efficient handling of customer requests.Key ResponsibilitiesAnswer incoming phone calls promptly and professionallyGather essential information from clientsDispatch the appropriate drivers for roadside assistance or towing servicesMaintain accurate call and service recordsRequirementsStrong communication and listening skillsAbility to stay calm and organized under pressureBasic computer skillsTeam-oriented and customer-focused attitude

We are seeking a responsible, motivated, and customer-focused individual to join our Rental Operations team.Duties and Responsibilities: Greet customers and assess their needs to recommend the most suitable rental options Process rental agreements and payments; provide clear information on rates, policies, and available vehicles Upsell additional products and services; explain final charges and obtain signatures on rental agreements Handle customer complaints and issues promptly and professionally Move and park vehicles in designated areas, including off-site delivery and collection when required Wash and clean rental vehicles inside and out as necessary, ensuring they are fully prepared for the next customer Conduct thorough vehicle inspections upon return; document any damages using the proper tools and determine applicable charges Maintain accurate records and complete required documentation Perform daily back-office tasks such as managing emails and preparing station reports Assist customers with directions and general travel information Required Skills and Experience: Valid driver’s license with a clean driving record Fluency in spoken and written English Flexibility to work shifts, including weekends and public holidays Strong communication and interpersonal skills Ability to work well under pressure, multitask, and thrive in a fast-paced environment Friendly, positive, and proactive attitude Team player who can also work independently Self-motivated and dependable, with a strong sense of responsibility and integrity, especially when working unsupervised Previous experience in sales or customer service, especially in car rental or hospitality, is considered an asset We look forward to welcoming a dedicated person to our team who shares our commitment to excellent service and operational efficiency. The selected candidate will also have the opportunity to earn monthly commission.

The Customer Service Agent is the main point of contact for clients through calls, emails or online chat, often in difficult circumstances, providing a professional and customer-focused service, ensuring assistance is provided where necessary.Job Responsibilities and DutiesDuties to include but are not limited to:Acting as the first point of contact for customers who are abroad and require assistanceRegistration and creation of new cases on the internal system (AMA)Informing the insured of the correct procedures in an empathetic and efficient mannerHandling calls in a clear and concise manner, meeting Service Level AgreementsUnderstanding policy terms and conditions of the different insurance contractsVerifying policies using the database, when necessaryHandling customer enquiries politely, meeting standards of customer service excellence specifically in the areas of travel and assistanceHandling expressions of dissatisfaction or complaintsCompleting administrative duties e.g. managing internal inboxesCapturing all relevant case informationTo pull together the work necessary to allow more complex cases to be decided upon and actioned, after technical or specialist input, quickly and on the basis of the relevant factsLiaison with various internal departmentsTo make a positive input to the team’s effectiveness, so that work systems and processes are altered and improvedTo ensure that all regulatory guidelines are adhered to, for example, PCI, and any other applicable legislationTo adhere to the Company’s procedure in accordance with the FCA guidelines and TCF (treating customers fairly)To be compliant with the Data Protection Act 1998To support Managers to manage the key risks within your departmentTo ensure that you conduct your role in accordance with AFC policy (to act honestly and with integrity) and to report any suspected incidents of fraud and corruptionTo adhere to all Company Policies and Procedures, including Health and Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial RegulationsTo undertake any other duty or responsibility that may reasonably be allocated by your Manager / Company’s Senior Management team.Qualifications and SkillsEssential SkillsHave a flair for customer centricityCommitted individuals who are results-orientedGood planning and organisation skills in order to meet timescalesAbility to identify problem issues and determine the appropriate course of action / redirection within department guidelines required to resolve issuesStructured people who enjoy helping people, always offering excellent serviceGood computer literacyEnjoy being part of a team and a good team playerFluent in written and spoken English and ItalianFluent in written and spoken Arabic or French is idealDesirable SkillsPrevious experience in a customer service environmentPrevious Assistance, Claims experience, preferably for an Insurance Company, would be advantageous.A good understanding of FCA regulations and TCFWorking ConditionsWorking as part of the Customer Services team, you will be required to work 40 hours per week on a rotating shift pattern (including weekends and public holidays).

London Services Limited (Avis Budget Malta) is seeking a responsible, motivated, and customer-focused individual to join our Rental Operations team. Based primarily at our MIA station, the role may also involve assignments in other stations across Malta and Gozo. The ideal candidate will deliver exceptional service, demonstrate professionalism, and bring a proactive, “can-do” attitude to every customer interaction. Duties and Responsibilities: Greet customers and assess their needs to recommend the most suitable rental options Process rental agreements and payments; provide clear information on rates, policies, and available vehicles Upsell additional products and services; explain final charges and obtain signatures on rental agreements Handle customer complaints and issues promptly and professionally Move and park vehicles in designated areas, including off-site delivery and collection when required Wash and clean rental vehicles inside and out as necessary, ensuring they are fully prepared for the next customer Conduct thorough vehicle inspections upon return; document any damages using the proper tools and determine applicable charges Maintain accurate records and complete required documentation Perform daily back-office tasks such as managing emails and preparing station reports Assist customers with directions and general travel information Required Skills and Experience: Valid driver’s license with a clean driving record Fluency in spoken and written English Flexibility to work shifts, including weekends and public holidays Strong communication and interpersonal skills Ability to work well under pressure, multitask, and thrive in a fast-paced environment Friendly, positive, and proactive attitude Team player who can also work independently Previous experience in sales or customer service, especially in car rental or hospitality, is considered an asset We look forward to welcoming a dedicated person to our team who shares our commitment to excellent service and operational efficiency. The selected candidate will also have the opportunity to earn monthly commission.

Customer Contact Agent (French or Italian Speaking)Looking for a stable career with real growth? This is it.Join a well-established global company where you'll help people around the world while building a career in one of the most secure and growing industries.If you're looking for a company that invests in your future, rewards loyalty, and offers genuine growth opportunities, this could be the perfect next step. This is more then a job, this is a path in right direction for your career.What's in it for you?Strong job security in a high-demand industryRegular salary reviews and career progressionMore benefits the longer you stayFull training providedInternational and multicultural environmentReal opportunities to grow within the companyWhat you'll doHelp customers via phone, email, and chatManage and update customer casesProvide support and guidance during important situationsWork closely with different teams to find solutionsWe're looking forFluency in English and French, Italian or ArabicGood communication skillsPositive attitude and willingness to learnCustomer-focused mindsetBasic computer skillsApply now and start building a career with stability, progression, and endless opportunities. 🚀