Coo Jobs in Malta

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Our client operates in the technology sector and forms part of a leading diverse Group of companies in Malta. They would like to engage a Chief Operations Officer to join their team. This role has a clear career path for the chosen candidate to progress further within the company.The RoleThe Chief Operating Officer (COO) is tasked with driving and integrating day to day operations to achieve the Board approved business plan. Beyond execution, the position features a clear career path to top company level.The COO interacts regularly with the Board, managing local operations while interfacing with strategic international suppliers and partners. Operating within a hands on, mid sized business model, the role oversees functions including technical service, logistics, customer support, and sales delivery support.Key accountabilities center on meeting financial metrics, such as revenue, gross margin, and service profitability, while improving customer experience. The COO must elevate service delivery, maintain SLA compliance, establish standard operating procedures, and foster a disciplined operational cadence through data driven KPIs.To maximize operational efficiency, the COO is responsible for unifying cross functional workflows across Sales, Service, Operations, Finance, and IT. This cross alignment aims to reduce friction across critical cycles, including quote to cash, install to support, and service to invoice processes.As a people leader, the role focuses on nurturing the internal talent pipeline, building management depth, and reinforcing a high performance culture. Simultaneously, the COO manages operational controls, risk, health and safety, data protection, and supplier compliance to satisfy governance standards.Success in the role is evaluated through commercial performance, improved service metrics like response time and first time fix rates, and steady progress along the executive succession pipeline. Additional key benchmarks include effective talent retention, streamlined cross functional workflows, and robust operational governance.RequirementsYou will require senior operational leadership experience within technology servicesYou must possess strong financial acumen, proven change management experience, strategic execution capabilities, and high influencial skills effectively across all organizational levelsYou will focus on organizational structure, working capital optimization, and leading the annual strategyYou will preferably have tertiary level of education About UsKonnekt:Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change. At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process. Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Our client a leader in the financial servicies is looking for a Chief Operations Officer to join their teamResponsibilitiesLead and coordinate the work of core operational areas, including IT, risk, payments, and customer service.Ensure all operations meet MFSA requirements and comply with relevant EU regulatory standards.Drive the organisation’s digital transformation by introducing new technologies, automation, and efficient workflows.Shape and execute operational plans that support the company’s strategic goals.Promote continuous improvement by reviewing, refining, and documenting processes.Work closely with the CEO and senior leadership to support long-term strategic decisions.Oversee operational risk controls, business continuity planning, and resilience measures.Strengthen collaboration between departments to ensure seamless service delivery.Monitor performance through KPIs and operational reporting to maintain accountability.Lead change initiatives and guide teams through system upgrades and process enhancements.RequirementsProven senior leadership experience in financial services operations.Strong knowledge of MFSA regulatory requirements and EU finance legislation.Demonstrated experience in digital transformation or leading digitalization initiatives.BenefitsHealth InsuranceFlexible working hoursFree parkingAttractive performance bonusAbout UsKonnekt:Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Mizzi Motors Ltd is looking to recruit a full-time PA to the Chief Operating Officer to join our team. The employee shall be responsible for assisting the Chief Operating Officer in his day-to-day duties in an efficient and reliable manner. Must be polite, efficient, well organised and able to work on own initiative. Clean police conduct

Eden Leisure Group is seeking to recruit a Chief Operations Officer (COO) to form part of the Executive Leadership Team.The COO is responsible for the operational and commercial performance of the business units within their portfolio, ensuring the delivery of exceptional customer experiences, operational excellence, sustainable profitability, and long-term growth., innovation, and continuous improvement.The COO will work closely with the Chief Commercial Officer and other members of the Executive Leadership Team to ensure that commercial strategies are effectively executed within the operation, customer opportunities are maximised, and business objectives are achieved.While the role's primary focus will be on the business units assigned to the COO's portfolio, the CEO may assign additional operational responsibilities, business units, or strategic projects as business needs evolve.Key ResponsibilitiesOperational & Commercial LeadershipLead the operational and commercial performance of the business units within the COO's portfolio.Drive revenue growth, profitability, operational efficiency, and customer satisfaction.Identify opportunities to enhance customer engagement, increase spend, improve utilisation, and maximise business performance.Ensure the consistent delivery of high service standards and operational excellence.Financial & Performance ManagementDevelop and manage operational budgets and business plans.Ensure resources are effectively deployed to maximise efficiency and return on investment.Analyse operational and financial data to support decision-making and identify opportunities for improvement.Drive a culture of accountability for financial and operational results across the portfolio.Leadership & People DevelopmentLead, coach, and develop the management teams within the COO's portfolio.Work closely with Human Resources on workforce planning, succession planning, talent development, and organisational effectiveness.Promote strong communication and alignment across departments and business units.Strategy, Innovation & Executive CollaborationWork closely with the Chief Commercial Officer to align operational capabilities with commercial objectives and growth initiatives.Support the successful implementation of commercial strategies, customer experience initiatives, and promotional activities.Lead operational transformation, technology implementation, and process improvement projects.Contribute to strategic planning, investment decisions, and future growth opportunities.Provide operational leadership and support across other areas of the Group when required.Risk & Health & SafetyTake overall responsibility for the Group's health and safety strategy, systems, and performance, ensuring a safe working environment across all operational areas.Ensure that appropriate health and safety policies, risk assessments, training programmes, audits, and corrective actions are implemented and maintained.Maintain appropriate operational controls, risk management processes, and business continuity plans.Lead the operational response to significant incidents, health and safety matters, and business continuity challenges when required.Qualifications & ExperienceBachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field.Significant senior leadership experience within a customer-facing business.Proven experience managing complex operations and delivering strong commercial and operational results.Strong financial acumen, including budget management, business planning, and performance analysis.Demonstrated ability to improve operational efficiency, customer experience, and profitability.Experience leading multi-functional teams and implementing organisational change.Strong analytical, problem-solving, and decision-making skills.Excellent leadership, communication, and people development capabilities.Experience within hospitality, leisure, entertainment, retail, tourism, food and beverage, or similar consumer-focused sectors would be considered an advantage.Interested candidates are invited to submit a CV and covering letter. All applications will be treated confidentially and reviewed with the utmost discretion.

COO with CEO Succession Pathway (CEO Designate)€100,000 to €130,000About Our ClientHeroix is collaborating with a major technology player, part of an established Group of Companies. The Company supports organisations with dependable systems, specialist assistance and services designed to strengthen business operations.Role OverviewThe COO (CEO Designate) will direct the Company’s daily activities and convert strategic priorities agreed by the Board into measurable results across the organisation. Working alongside the Chief Executive Officer and Board of Directors, the successful candidate will strengthen operational capability, improve performance and prepare for a structured progression towards the position of Chief Executive Officer.Importantly, this appointment carries a defined pathway towards succeeding the current CEO, with a structured transition anticipated over approximately 6 to 18 months, subject to performance and Board readiness. During this period, the COO will progressively assume broader executive responsibilities, increase exposure to shareholders and the Board, and develop the external and strategic leadership responsibilities required of the future CEO.Based in Malta and involving occasional travel, this represents a distinctive opportunity for an accomplished senior executive to first understand and influence the Business from within before progressively assuming responsibility for its future direction.Key ResponsibilitiesOperational Leadership: Direct operations across the Company, ensuring that departments work cohesively and deliver against agreed commercial and service objectives.Business Performance: Introduce meaningful performance measures, review departmental results and provide the Chief Executive Officer and Board with clear insights into progress, challenges and priorities.Operational Improvement: Strengthen systems, processes and working practices to increase productivity, support growth and enable the Business to operate effectively at greater scale.Service and Supply Coordination: Maintain oversight of the operational areas supporting the Company’s technology-based solutions, including service delivery, logistics and supply-chain activities where applicable.Risk and Problem Management: Anticipate operational constraints, address weaknesses before they affect performance and coordinate practical responses to emerging business risks.Leadership and Organisational Capability: Guide the senior management team, encourage accountability and develop the leadership capacity needed to support the Company’s future direction.People and Culture: Work with the HR Director on workforce planning, employee development, retention, performance assessment and the application of effective people policies.Financial Management: Partner with the Chief Financial Officer on budgets, financial projections and expenditure control while ensuring that operational choices support profitability and shareholder priorities.Commercial Discipline: Assume full or jointly held responsibility for profit-and-loss performance, as determined by the Chief Executive Officer, and promote sound financial judgement across the Business.Strategic Delivery: Contribute to corporate planning and scenario analysis, translating strategic decisions into coordinated programmes with clear ownership and outcomes.Growth Initiatives: Lead or sponsor projects involving business expansion, entry into new markets and the introduction of new products or services.Stakeholder Relations: Build productive relationships with customers, commercial partners, regulatory authorities, shareholders and other influential stakeholders, representing the Company when appropriate.Governance and Compliance: Ensure that operations meet applicable Maltese and European requirements while maintaining effective controls, risk procedures and readiness for internal or external audits.Board Reporting: Prepare and deliver well-supported operational updates to the Board and its committees, enabling informed discussion and decision-making.Ethical Leadership: Promote responsible conduct, openness and sound corporate governance throughout every level of the organisation.Executive Succession: Participate in a formal transition programme with the current Chief Executive Officer and gradually assume agreed executive responsibilities.External Profile: Increase the Company’s visibility through appropriate involvement with professional associations, the media and the wider community.Investor and Owner Engagement: Develop the ability to manage relationships with investors, owners and shareholders while confidently representing the Business at Board level.Qualifications, Skills and AttributesEducation: A suitable tertiary or professional qualification relevant to business leadership, operations, finance or a related discipline would be advantageous.Experience: Several years of progressively responsible leadership experience are required, including at least three years in a Chief Operating Officer or comparable senior management position.Operational Growth: Demonstrable success in developing operations within an expanding or commercially ambitious organisation is essential.Board Exposure: Previous responsibility for reporting to, advising or working closely with directors, owners or shareholders is required.Sector Knowledge: Experience relevant to the technology solutions sector is preferred, together with strong digital awareness and the confidence to work within a technology-driven environment.Local Business Knowledge: Familiarity with Malta’s commercial environment, employment market, regulatory requirements and stakeholder landscape would be a strong advantage.Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.Communication Skills: The ability to communicate with authority at Board level while remaining approachable and effective with employees throughout the organisation is essential.Interpersonal Skills: A collaborative leadership style, political awareness and the judgement to manage complex relationships among executives, owners, shareholders and external parties are required.Leadership: The successful candidate must be able to motivate senior teams, develop individual capability and establish clear standards of ownership and accountability.Financial Acumen: Strong understanding of profit-and-loss statements, financial plans, projections and operational cost drivers is necessary.Technical Skills: High levels of IT literacy and the ability to use business information, systems and performance data to guide decisions are essential.Organisation: The ability to coordinate multiple functions, establish priorities and maintain focus on both immediate delivery and long-term objectives is required.Self-Motivated: An enterprising and opportunity-focused approach, supported by a sincere commitment to the Company’s sustained success, is important.Problem-Solving: The role requires a composed, evidence-led decision-maker who can manage uncertainty, lead organisational change and resolve complex operational issues.Professional Conduct: Exceptional integrity, loyalty, discretion and professionalism are indispensable, particularly given the planned executive succession.Resilience: The successful candidate must remain calm and decisive under pressure and be comfortable operating when circumstances or priorities are evolving.Strategic and Practical Thinking: The ability to shape future direction while remaining willing to engage with detailed operational matters is essential.What's on OfferCompensation: A competitive executive-level base salary.Performance Bonus: An annual incentive linked to the achievement of Company targets and individual objectives.Working Hours: A full-time executive appointment based in Malta, with occasional travel according to business requirements.Company Vehicle: A Company car or an equivalent vehicle allowance.Private Healthcare: Comprehensive medical insurance covering the appointed executive and their family.CEO Succession Pathway: Appointment as COO with a clear CEO Designate pathway, providing the opportunity to succeed the current Chief Executive Officer following a structured transition expected to take approximately 6 to 18 months, subject to performance and Board readiness.Executive Transition: Close collaboration with the incumbent CEO through a planned handover, with progressively greater responsibility for strategy, leadership, Board engagement and overall Company direction.Board and Shareholder Exposure: Increasing involvement with the Board, owners and key stakeholders, providing direct preparation for the wider responsibilities of the Chief Executive Officer position.Leadership Impact: The opportunity to influence the future structure, operating model, culture and growth of an established technology business at an important stage in its development.What Heroix OffersConfidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.CV Review: Receive candid and constructive feedback to enhance your CV.Interview Planning: Get personalised preparation sessions prior to your interviews.Cultural Fit Assessment: Understand the Company culture to ensure it is the right environment for you.Long Term: Gain insights into the role and Company for a stable, long-term career move.Exclusive Opportunities: Access a broader range of job opportunities.Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.Tailored Job Matching: Find the right fit through customised job matching based on your skills and career goals.Feedback Loop: Stay informed and engaged through regular updates and feedback on your application status.Heroix – Rise to New HeightsFollow Heroix on our social media channels to be the first to know about our exclusive job offers:LinkedInWhatsAppFacebookLicensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

Chief Operations Officer - Entertainment€80,000 to €90,000About Our ClientOur Client operates in the entertainment sector, creating enjoyable experiences for a diverse customer base. The Company encourages an inclusive workplace where employees can contribute and develop, and is partnering with Heroix to recruit leadership talent that will support its expansion and fresh ideas.Role OverviewHeroix is collaborating with our Client in the entertainment sector to recruit a Chief Operations Officer. Reporting to the Chief Executive Officer and joining the executive leadership team, the successful candidate will take responsibility for the trading results, service delivery and day-to-day effectiveness of an assigned portfolio of business units.The position involves turning business priorities into practical action, strengthening management capability and improving customer experiences while building lasting financial success. Working alongside the Chief Commercial Officer and fellow executives, the COO will ensure that operations support commercial ambitions. The remit may develop to include further business units, operational duties or strategic assignments as directed by the CEO.Key ResponsibilitiesBusiness Unit Direction: Set priorities for the assigned portfolio, guiding managers towards stronger financial results, effective operations and consistently high service standards.Revenue and Customer Growth: Identify ways to deepen customer relationships, encourage greater spending and make better use of available capacity, supporting increased income and sustainable margins.Service Delivery: Establish clear expectations across customer touchpoints and address gaps in delivery to create a reliable and rewarding customer experience.Planning and Financial Control: Prepare operating plans and budgets, monitor expenditure and allocate people, facilities and other resources where they can deliver the greatest business value.Performance Review: Interpret financial reports and operational measures to understand results, identify underperformance and agree corrective action with the relevant managers.Management Accountability: Set measurable objectives and ensure leaders take ownership of their teams’ service, operational and financial outcomes.Leadership Development: Guide and mentor managers, strengthening their judgement, leadership skills and ability to develop their own teams.People Planning: Partner with Human Resources to assess staffing needs, develop internal talent, prepare future leaders and improve organisational effectiveness.Cross-Department Coordination: Build effective communication between business units and support functions, ensuring teams understand shared priorities and work towards common goals.Commercial Execution: Partner with the Chief Commercial Officer to ensure operational capacity supports growth plans, promotional campaigns and initiatives designed to improve the customer journey.Change and Improvement: Oversee the introduction of new technologies, revised processes and operational changes that improve productivity and business performance.Executive Contribution: Provide practical operational insight into business strategy, proposed investments and potential areas for expansion, supporting wider operations and additional assignments when required.Compliance and Controls: Ensure activities meet applicable legislation, regulatory obligations, workplace safety standards and internal policies, supported by effective controls and risk assessments.Resilience and Incident Management: Maintain arrangements for service continuity, direct the operational response to serious disruptions and safeguard the Business’s assets, reputation and ability to operate.Qualifications, Skills and AttributesEducation: A bachelor’s degree in Business Administration, Hospitality Management, Operations Management or a relevant discipline is required. Postgraduate study or an appropriate professional credential would be advantageous.Experience: An established record in senior leadership within a business serving customers directly, including responsibility for complex operations and measurable commercial success.Sector Background: Experience in entertainment, hospitality, tourism, retail, food and beverage, or another consumer-oriented industry would be beneficial.Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.Communication Skills: The ability to explain priorities clearly, present recommendations confidently and keep colleagues informed across different levels of the Business.Interpersonal Skills: Strong relationship-building skills, with the judgement to manage stakeholder expectations, encourage cooperation and handle sensitive discussions professionally.Leadership: Demonstrated ability to manage teams spanning several functions, develop managers and maintain clear expectations for individual and collective performance.Financial Skills: Confidence in preparing budgets, evaluating business plans and interpreting financial results to inform resource allocation and commercial decisions.Technical Skills: Practical understanding of operational planning, service improvement, performance measurement and the introduction of technology or revised working methods.Change Management: Evidence of successfully guiding organisational change and securing team commitment to new approaches.Organisation: The ability to coordinate competing demands across several business units while maintaining oversight of priorities, resources and delivery.Self-Motivated: A proactive approach, with personal ownership of results and the drive to pursue improvements in service, efficiency and financial performance.Problem-Solving: Strong analytical judgement, with the ability to assess complex situations, weigh alternatives and make timely, well-founded decisions.Adaptability: Readiness to take on an evolving portfolio and contribute to wider business priorities as operational needs change.What's on OfferCompensation: An attractive salary complemented by a benefits package that reflects the seniority and responsibilities of the role.Working Hours: Full time role.Other Benefits: Benefits include private health insurance, a performance-related bonus and access to group-wide employee discounts and benefits.Career Development: An executive position offering the scope to shape business performance, develop leadership teams and contribute to future growth within the entertainment sector.What Heroix OffersConfidentiality and Discretion: Your career search is managed with care, professionalism and respect for your privacy.CV Review: Receive honest, practical suggestions to strengthen the presentation of your experience.Interview Planning: Prepare for interviews through individual guidance tailored to the opportunity.Cultural Fit Assessment: Explore the Client’s working environment and values to assess their suitability for you.Long Term: Gain a clearer understanding of the position and the Business before making your next career decision.Exclusive Opportunities: Discover a wider selection of roles through Heroix’s client relationships.Personalised Candidate Profile: Present your experience, achievements and capabilities through a profile prepared specifically for you.Ongoing Support and Guidance: Receive advice and assistance throughout each stage of your job search.Networking Opportunities: Connect with relevant opportunities through Heroix’s established professional network.Time Efficiency: Benefit from a coordinated recruitment process that helps you focus your efforts.Tailored Job Matching: Explore positions that reflect your strengths, experience and career ambitions.Feedback Loop: Receive updates and relevant feedback as your application progresses.Heroix - Rise to New HeightsFollow Heroix on our social media channels to be the first to know about our exclusive job offers:LinkedInWhatsAppFacebookLicensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

Our client is an upcoming construction company. They are building a solid corporate structure and thus creating a new Chief Operations Officer role to compliment the structure. Reporting directly into the Director.The RoleDrive operational excellence and scale business operations within a formal corporate framework.Direct architectural, engineering, and master planning teams to ensure project feasibility and alignment.Oversee strategic vendor selection, contract negotiations, and supply-chain risk management.Lead field operations to ensure all construction projects meet tight schedule, budget, and quality benchmarks.Build, structure, and manage cross-functional department heads across design, purchasing, and site operations.Establish standardized SOPs, safety protocols, and internal controls for business scalability.RequirementsExtensive leadership background within commercial or large-scale real estate development.Proven track record of structuring teams, defining SOPs, and scaling operations in a corporate setting.Demonstrated experience leading full project lifecycles from initial design through procurement and final site delivery.Direct experience managing cross-functional department heads, multi-million dollar budgets, and strategic vendor networks. About UsKonnekt:Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change. At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process. Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.

Head of IT Operations - With IT COO Succession PathwaySalary Package: €60,000 to €90,000 incl KPIsAbout Our ClientOur Client helps large scale businesses manage and improve their IT systems. The Company provides technical support, cloud services, cyber security and advice suited to each business's needs.Role OverviewHeroix is working with our Client in the technology sector to appoint a Head of Operations who will report to the CEO and support senior management and Board level discussions on operational matters. This senior role calls for a leader who is closely involved with the technical team, sets clear expectations and helps the department deliver reliable service as the Business grows.Importantly, this role has been structured as a senior leadership position with an executive progression pathway, with the successful candidate being considered for future progression into the position of Chief Operations Officer.Key ResponsibilitiesTeam Leadership: A strong motivator who can energise teams, create accountability, recognise achievement and inspire individuals to perform at their best.Resource Planning: Direct the department's daily workload, assign people where they are needed most and make effective use of engineering capacity.Service Delivery: Track customer feedback, agreed service targets, outstanding support requests, response times and project progress. Use the findings to improve the service customers receive.Commercial Acumen: Understand the commercial impact of operational decisions, balancing service quality, resource utilisation, customer needs and profitability while identifying opportunities to improve efficiency and support business growth.Incident Oversight: Take charge when serious service issues arise, coordinate the response and see difficult technical matters through to resolution.Technical Direction: Advise on demanding infrastructure and cyber security work, assess proposed designs and encourage sound engineering practices and shared learning.Standards and Improvement: Keep technical records dependable, uphold internal security and operating requirements, and identify practical ways to strengthen the department's work.Qualifications, Skills, and AttributesExperience: At least 8–10 years in IT infrastructure, enterprise technology or managed IT services, including a minimum of five years leading technical teams. Experience with a managed services provider would be an advantage.Education: A bachelor's degree in Computer Science, Information Technology, Information Systems, Cyber Security or a related field is required. A relevant Master's Degree would be an advantage.Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.Communication Skills: Able to explain technical and operational matters clearly to colleagues, senior leaders and customers.Interpersonal Skills: A supportive leader who can develop people, address performance concerns and build trust across teams.Technical Skills: Broad knowledge of Microsoft systems, cloud environments, networks, virtualisation, data storage, backup and cyber security. Knowledge of ITIL, relevant vendor certifications, and experience with ISO 27001 or ISO 9000 practices would be beneficial.Organisation: Comfortable coordinating several competing demands while keeping service commitments and project work on track.Commercial Awareness: Understands how team capacity, service quality and customer relationships affect business performance.Problem-Solving: Able to make sound decisions during complex incidents and find workable improvements to recurring issues.What's on OfferCompensation: A competitive remuneration package including bonuses related to KPIs.Working Hours: Full-time opportunity.Other Benefits: The opportunity to work with an engaged team, contribute to senior decisions and help shape how the Company serves its customers.Career Development: A senior position with scope to develop the department and make a lasting contribution to the Business's growth.Executive Progression Pathway: This role has been structured as a senior leadership position with an executive progression pathway, with the successful candidate being considered for future progression into the position of Chief Operations Officer.What Heroix OffersConfidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.CV Review: Receive candid and constructive feedback to enhance your CV.Interview Planning: Get personalised preparation before your interviews.Cultural Fit Assessment: Understand the Company's culture to assess whether it suits you.Long Term: Gain insight into the role and the Business before making a lasting career move.Exclusive Opportunities: Access a broader range of job opportunities.Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.Ongoing Support and Guidance: Benefit from support throughout your job search.Networking Opportunities: Access roles through our network of industry contacts.Time Efficiency: Save time through a focused recruitment process.Tailored Job Matching: Explore opportunities suited to your skills and career goals.Feedback Loop: Receive updates and feedback on the progress of your application.Heroix - Rise to New HeightsFollow Heroix on our social media channels to be the first to know about our exclusive job offers:LinkedInWhatsAppFacebookLicensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025

About the ClientOur client provides crypto payment services for businesses. Its products support cryptocurrency payments, currency conversion and cross-border transactions.Role OverviewAs Chief Operating Officer, you will turn product and technology decisions into effective operations. You will connect Product, Engineering and Operations, strengthen skilled teams and improve performance without relying on continuous headcount growth.Key ResponsibilitiesOversee Product Operations, Revenue Operations, Operational Excellence, Support and strategic initiatives.Improve team structures, ownership, KPIs and performance.Translate product and technology decisions into scalable operational processes.Partner with Product and Engineering to improve automation, efficiency and customer experience.Develop operational leaders and build blockchain knowledge across teams.Turn strategic priorities into clear projects with measurable business results.RequirementsSenior operations leadership experience in a blockchain-native, crypto-product or digital-assets company.Strong practical knowledge of blockchain products, infrastructure and transaction flows.Experience managing several teams, ideally with a combined scope of 50+ people.A record of improving efficiency, execution and business performance.Experience delivering projects across Product, Engineering, Operations and Commercial teams.Strong commercial judgement and the ability to connect product decisions with customer value and revenue.Ability to explain complex blockchain concepts clearly and develop expertise within teams.Languages: EnglishExperience in fintechKey Soft SkillsClear communication across technical and commercial teams.Sound judgement when balancing customer needs and business goals.Ability to develop leaders and share knowledge.Strong cross-functional collaboration.What We OfferEvotym is dedicated to building exceptional teams for fast growing companies.As a leading Staffing and Recruitment agency, we connect top-tier talent with trusted Fintech and iGaming companies, driving their success and growth. Our expertise in the sector allows us to understand its unique challenges and opportunities, ensuring we match the best-fit candidates with our clients.Join us and be part of a dynamic team and make an impact in the Fintech and iGaming industries.

Eden Leisure Group is seeking to recruit a Chief Operations Officer (COO) to form part of the Executive Leadership Team. The COO is responsible for the operational and commercial performance of the business units within their portfolio, ensuring the delivery of exceptional customer experiences, operational excellence, sustainable profitability, and long-term growth., innovation, and continuous improvement. The COO will work closely with the Chief Commercial Officer and other members of the Executive Leadership Team to ensure that commercial strategies are effectively executed within the operation, customer opportunities are maximised, and business objectives are achieved. While the role's primary focus will be on the business units assigned to the COO's portfolio, the CEO may assign additional operational responsibilities, business units, or strategic projects as business needs evolve. Key Responsibilities Operational & Commercial Leadership Lead the operational and commercial performance of the business units within the COO's portfolio. Drive revenue growth, profitability, operational efficiency, and customer satisfaction. Identify opportunities to enhance customer engagement, increase spend, improve utilisation, and maximise business performance. Ensure the consistent delivery of high service standards and operational excellence. Financial & Performance Management Develop and manage operational budgets and business plans. Ensure resources are effectively deployed to maximise efficiency and return on investment. Analyse operational and financial data to support decision-making and identify opportunities for improvement. Drive a culture of accountability for financial and operational results across the portfolio. Leadership & People Development Lead, coach, and develop the management teams within the COO's portfolio. Work closely with Human Resources on workforce planning, succession planning, talent development, and organisational effectiveness. Promote strong communication and alignment across departments and business units. Strategy, Innovation & Executive Collaboration Work closely with the Chief Commercial Officer to align operational capabilities with commercial objectives and growth initiatives. Support the successful implementation of commercial strategies, customer experience initiatives, and promotional activities. Lead operational transformation, technology implementation, and process improvement projects. Contribute to strategic planning, investment decisions, and future growth opportunities. Provide operational leadership and support across other areas of the Group when required. Risk & Health & Safety Take overall responsibility for the Group's health and safety strategy, systems, and performance, ensuring a safe working environment across all operational areas. Ensure that appropriate health and safety policies, risk assessments, training programmes, audits, and corrective actions are implemented and maintained. Maintain appropriate operational controls, risk management processes, and business continuity plans. Lead the operational response to significant incidents, health and safety matters, and business continuity challenges when required. Qualifications & Experience Bachelor's degree in Business Administration, Hospitality Management, Operations Management, or a related field. Significant senior leadership experience within a customer-facing business. Proven experience managing complex operations and delivering strong commercial and operational results. Strong financial acumen, including budget management, business planning, and performance analysis. Demonstrated ability to improve operational efficiency, customer experience, and profitability. Experience leading multi-functional teams and implementing organisational change. Strong analytical, problem-solving, and decision-making skills. Excellent leadership, communication, and people development capabilities. Experience within hospitality, leisure, entertainment, retail, tourism, food and beverage, or similar consumer-focused sectors would be considered an advantage. Interested candidates are invited to submit a CV and covering letter. All applications will be treated confidentially and reviewed with the utmost discretion.

Chief Operations Officer - EntertainmentSalary Package: €80,000 to €90,000About Our ClientOur Client operates in the entertainment sector, creating enjoyable experiences for a diverse customer base. The Company encourages an inclusive workplace where employees can contribute and develop, and is partnering with Heroix to recruit leadership talent that will support its expansion and fresh ideas.Role OverviewHeroix is collaborating with our Client in the entertainment sector to recruit a Chief Operations Officer. Reporting to the Chief Executive Officer and joining the executive leadership team, the successful candidate will take responsibility for the trading results, service delivery and day-to-day effectiveness of an assigned portfolio of business units.The position involves turning business priorities into practical action, strengthening management capability and improving customer experiences while building lasting financial success. Working alongside the Chief Commercial Officer and fellow executives, the COO will ensure that operations support commercial ambitions. The remit may develop to include further business units, operational duties or strategic assignments as directed by the CEO.Key ResponsibilitiesBusiness Unit Direction: Set priorities for the assigned portfolio, guiding managers towards stronger financial results, effective operations and consistently high service standards.Revenue and Customer Growth: Identify ways to deepen customer relationships, encourage greater spending and make better use of available capacity, supporting increased income and sustainable margins.Service Delivery: Establish clear expectations across customer touchpoints and address gaps in delivery to create a reliable and rewarding customer experience.Planning and Financial Control: Prepare operating plans and budgets, monitor expenditure and allocate people, facilities and other resources where they can deliver the greatest business value.Performance Review: Interpret financial reports and operational measures to understand results, identify underperformance and agree corrective action with the relevant managers.Management Accountability: Set measurable objectives and ensure leaders take ownership of their teams' service, operational and financial outcomes.Leadership Development: Guide and mentor managers, strengthening their judgement, leadership skills and ability to develop their own teams.People Planning: Partner with Human Resources to assess staffing needs, develop internal talent, prepare future leaders and improve organisational effectiveness.Cross-Department Coordination: Build effective communication between business units and support functions, ensuring teams understand shared priorities and work towards common goals.Commercial Execution: Partner with the Chief Commercial Officer to ensure operational capacity supports growth plans, promotional campaigns and initiatives designed to improve the customer journey.Change and Improvement: Oversee the introduction of new technologies, revised processes and operational changes that improve productivity and business performance.Executive Contribution: Provide practical operational insight into business strategy, proposed investments and potential areas for expansion, supporting wider operations and additional assignments when required.Compliance and Controls: Ensure activities meet applicable legislation, regulatory obligations, workplace safety standards and internal policies, supported by effective controls and risk assessments.Resilience and Incident Management: Maintain arrangements for service continuity, direct the operational response to serious disruptions and safeguard the Business's assets, reputation and ability to operate.Qualifications, Skills and AttributesEducation: A bachelor's degree in Business Administration, Hospitality Management, Operations Management or a relevant discipline is required. Postgraduate study or an appropriate professional credential would be advantageous.Experience: An established record in senior leadership within a business serving customers directly, including responsibility for complex operations and measurable commercial success.Sector Background: Experience in entertainment, hospitality, tourism, retail, food and beverage, or another consumer-oriented industry would be beneficial.Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.Communication Skills: The ability to explain priorities clearly, present recommendations confidently and keep colleagues informed across different levels of the Business.Interpersonal Skills: Strong relationship-building skills, with the judgement to manage stakeholder expectations, encourage cooperation and handle sensitive discussions professionally.Leadership: Demonstrated ability to manage teams spanning several functions, develop managers and maintain clear expectations for individual and collective performance.Financial Skills: Confidence in preparing budgets, evaluating business plans and interpreting financial results to inform resource allocation and commercial decisions.Technical Skills: Practical understanding of operational planning, service improvement, performance measurement and the introduction of technology or revised working methods.Change Management: Evidence of successfully guiding organisational change and securing team commitment to new approaches.Organisation: The ability to coordinate competing demands across several business units while maintaining oversight of priorities, resources and delivery.Self-Motivated: A proactive approach, with personal ownership of results and the drive to pursue improvements in service, efficiency and financial performance.Problem-Solving: Strong analytical judgement, with the ability to assess complex situations, weigh alternatives and make timely, well-founded decisions.Adaptability: Readiness to take on an evolving portfolio and contribute to wider business priorities as operational needs change.What's on OfferCompensation: An attractive salary complemented by a benefits package that reflects the seniority and responsibilities of the role.Working Hours: Full time role.Other Benefits: Benefits include private health insurance, a performance-related bonus and access to group-wide employee discounts and benefits.Career Development: An executive position offering the scope to shape business performance, develop leadership teams and contribute to future growth within the entertainment sector.What Heroix OffersConfidentiality and Discretion: Your career search is managed with care, professionalism and respect for your privacy.CV Review: Receive honest, practical suggestions to strengthen the presentation of your experience.Interview Planning: Prepare for interviews through individual guidance tailored to the opportunity.Cultural Fit Assessment: Explore the Client's working environment and values to assess their suitability for you.Long Term: Gain a clearer understanding of the position and the Business before making your next career decision.Exclusive Opportunities: Discover a wider selection of roles through Heroix's client relationships.Personalised Candidate Profile: Present your experience, achievements and capabilities through a profile prepared specifically for you.Ongoing Support and Guidance: Receive advice and assistance throughout each stage of your job search.Networking Opportunities: Connect with relevant opportunities through Heroix's established professional network.Time Efficiency: Benefit from a coordinated recruitment process that helps you focus your efforts.Tailored Job Matching: Explore positions that reflect your strengths, experience and career ambitions.Feedback Loop: Receive updates and relevant feedback as your application progresses.Heroix - Rise to New HeightsFollow Heroix on our social media channels to be the first to know about our exclusive job offers:LinkedInWhatsAppFacebookLicensed and regulated by the Government of Malta under DIER Agency Licence No. 00412-2025