Front Desk Coordinator

This position's primary responsibility is that of ensuring the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills and responsibility of the Front Desk during working hours.

This position's primary responsibility is that of ensuring the efficient day-to-day running of the Front Desk, through good customer care practices, excellent communication skills and responsibility of the Front Desk during working hours. Aside from maintaining the quality standards, which the Hotel is established for, the Front Desk Coordinator assists in the maximization of the financial performance, guests' satisfaction, qualitative performance and overall improvement of the department on a short & long term plan. •To provide and excel in customer care, provide accurate information to all guests and promote the Hotel’s services and products. •Provides ideas and execution of overall improvement in ratings, job performance and production. •Maintains product and service quality standards by conducting ongoing evaluations, investigating complaints, anticipating guest feedback, and resolving any issues. •Ensuring an efficient standard in Front Desk procedures and their execution by the Team such as check-in/check-out, Telephone and E-mail operations, Billing & Cashiering, Night Auditing, inputting of data and basic clerical and organization tasks. •Handles Guests complaints and directs the Guest Relations Officer/Team when necessary. •Maintain a confident and mature approach, while practicing tact and diplomacy. •Assists in motivating the Team in applying excellent standards of customer care and acting professional at all times, while identifying requirements for training. •Provides a two-way communication and nurtures an ownership environment with an emphasis and teamwork. •Assist the Front Office Manager in the department’s needs, which may change from time to time depending on the current situation of the Department. •Monitor, establish, improve, or remove the existing standards and procedures in order to maintain or improve service and guest satisfaction at the Front Desk Department. •Constantly monitors the sales performance of products/services, especially focusing on internal sales such as Room Upgrades, Food Supplements, and Spa. •Carries out the training of Team Leaders and Front Desk Associates. •In the absence of the Front Office Manager & Deputy Front Desk Manager, carries out/coordinates necessary changes on the weekly schedule if required. •Follows up on the wellbeing of the Team and reports/address any issues that arise. •Maintain a lateral communication with the other Managers, F&B Supervisors, Spa Therapists, Housekeepers and Maintenance Personnel. •As required by all Hotel employees, assist any guest or potential guest in a prompt, courteous, friendly, and helpful manner at all times. •Other duties and responsibilities as assigned.