Front Desk Receptionist

The A.M. Mangion Group of Companies is an organisation operating in Malta and the MENA region. We are leaders in the healthcare sector and pride ourselves in being a true partner of the world’s leading multinationals in the areas of Pharmaceuticals, Medical Devices, Consumer and OTC goods, Skin and Beauty Care. We are also a major player in the Pharmacy and Clinic business.

With more than forty years of experience in the healthcare sector, the A.M. Mangion Group is an environment of positive energy, focused on innovation and dedicated to enhancing life. Critical to us being able to achieve our mission is our ability to stay true to our core values, these being trust, loyalty, competence, commitment and accountability, this reigning true in not just our corporate realm but also in relation to our approach to people.

We are currently seeking a Front Desk Receptionist to join our Remedies Clinics team on a full-time basis. We care deeply about the people we serve and the people we work with, treating our patients with kindness and respect. The selected candidate’s main responsibility will be to act as the first point of contact for clients, patients, healthcare professionals, and fellow employees who interact with them on behalf of the Clinics.

The selected candidate will primarily be based at our modern and welcoming Remedies Campus Hub Clinic.

Working Hour

Working hours will be flexible from Monday to Saturday, in line with the Clinics' opening hours, as outlined below:

• Monday to Friday: 08:30 to 21:30.

• Saturday: 08:00 to 14:00.

Key Responsibilities

• Welcome patients and visitors in person and over the telephone, responding to enquiries or referring them to the appropriate department or person.

• Establish and maintain effective communication with healthcare professionals and other service providers.

• Register appointments and manage follow-ups in the clinic software in a timely manner, ensuring that all details are accurate and up to date.

• Keep patients' appointments running smoothly by notifying the relevant service providers of patients' arrival.

• Record payments in the clinic software, handle cash transactions and ensure the accurate recording of cheque and EPOS payments.

• Assist with the preparation and completion of daily end-of-day reports.

• Extract relevant data from the clinic software to assist management in preparing regular reports.

• Regularly monitor Remedies Clinics' email address, website and Facebook page, responding to or forwarding queries, comments and suggestions as appropriate.

• Carry out other front desk and reception duties as required.

Skills and Competences

• Minimum O' level standard of education.

• Proficient in the use of a PC; ECDL certification would be considered an asset.

• Excellent customer service and telephone communication skills.

• Ability to work under pressure and with minimal supervision.

• A good team player with a positive and proactive attitude.

• Strong attention to detail and good organisational skills.

• Flexibility to work both morning and evening shifts, according to operational requirements.

• Willingness to work at other Remedies Clinics locations on an as-needed basis.

Previous experience in a customer service role and familiarity with clinic management software will be considered an advantage; however, full training will be provided to the selected candidate.

Why You’ll Love Working With Us

• Be part of a respected and growing healthcare company.

• Join our dynamic team at Remedies Pharmacies and Clinics.

• Gain hands-on experience, develop your skills, and be part of a forward-thinking environment shaping the future of pharmacy and wellness services.

• Enjoy a supportive, team-oriented atmosphere where your contributions are valued.

  
  

Apply now by sending your CV and covering letter by not later than 6th December 2026.