Receptionist

We are looking for a responsible, professional and highly organised Receptionist to join our team and assist in the smooth day-to-day running of our busy hair salon.

We are looking for a responsible, professional and highly organised Receptionist to join our team and assist in the smooth day-to-day running of our busy hair salon.

Main Duties and Responsibilities:

• Welcome clients and provide excellent customer service.
• Answer telephone calls, messages and client enquiries professionally.
• Manage appointments, bookings, cancellations and salon schedules.
• Use computer systems and salon management software efficiently.
• Coordinate appointments and communicate effectively with hairstylists.
• Handle payments, transactions and daily cash procedures.
• Assist with stock control, inventory, product orders and administrative duties.
• Manage multiple tasks simultaneously while remaining organised and efficient.
• Handle client complaints and resolve issues professionally.
• Maintain a clean, organised and welcoming reception area.
• Support the salon team to ensure smooth daily operations.
• Work independently, take initiative and perform well under pressure.

Requirements

• Previous experience in reception, administration or customer service.
• Excellent spoken and written English.
• Good computer skills and confidence using booking systems.
• Strong organisational and time-management skills.
• Excellent telephone manners and communication skills.
• Ability to multitask and prioritise duties in a busy environment.
• Professional appearance and positive attitude.
• Responsible, reliable and able to work independently.
• Strong teamwork and problem-solving skills.
• Experience in a hair or beauty salon will be considered an advantage.