Front Desk Agent

During the employment period, the Employee shall carry out the following duties:

· Managing the cash float and doing a weekly reconciliation.

· Following up on the previous day handover and leaving a detailed handover for the next shift.

· Monitoring email inbox and hello inbox and actioning emails as needed.

· Logging & following up maintenance and housekeeping issues.

· Welcoming and checking-in & checking-out guests.

· Handing out documents to new arrivals & giving a welcome talk (Check-in paper and follow up).

· Collecting any pending balance, deposits and Eco Tax.

· Preparing room keys.

· Scanning and saving guests passport or ID.

· Showing guests to their room or area when possible.

· Preparing documents prior Check-in; including key preparation, booklet with T&Cs and Inventory list.

· Collecting signed paperwork.

· Filing paperwork.

· Following up on missed deposits/payments/eco tax – issuing reminders when necessary.

· Refunding damage deposits including collection of bank details.

· Issuing of warning & enforcement notices. Escalation if needed.

· Handing out missed housekeeping items.

· Managing & logging keys.

· Re-issuing lost keys.

· Basic Trouble shooting.

· Events organization & Support.

· Issuing Birthday cards & Cakes.

· Following all health and safety regulations.

· Adhering to company policies and legal regulations.

The Employee’s duties may be updated and/or amended from time to time in accordance with the exigencies of the Department and the respective Company.

About Us

The Company

Campus Hub is Malta's only on Campus University Residence offering students a mix of room types with common areas, student lounges, a study room and a pool all included for exclusive use! All this along with a piazza open to the public boasting several outlets by some top local and international brands.

Campus Hub is a subsidiary of Vassallo Group of Companies, one of the leading corporate organisations in Malta.