We are seeking to recruit an ambitious, determined and highly motivated individual who is willing to embark on a career in hospitality. Reporting directly to the Front Office Manager, this position requires an individual with a proven track record as a Front Office Agent within the hospitality industry.

Responsibilities

Guest Experience and Service

Provide a warm and professional welcome to all guests.

Support smooth check-in and check-out processes in collaboration with the reception team.
Address guest requests and complaints efficiently, following up to ensure satisfaction.
Anticipate guest needs and go above and beyond to deliver personalised experiences.
Ensure VIP guests receive special attention and appropriate room arrangements.
Operational Support

Support reception with lobby presence during peak times.

Maintain accurate guest records and profiles in the system.
Promote hotel services, facilities, and special offers to enhance the guest experience.
Liaise with other departments to ensure guest needs are met quickly and effectively.
Communication and Coordination

Maintain clear communication with the Front Office, Housekeeping, and Maintenance team.

Ensure handovers between shifts are smooth, and all outstanding tasks are followed up.
Report and record guest feedback, ensuring follow-up by the relevant department.
Brand Standards and Presentation

Represent the brand with a polished, professional image.

Uphold high grooming and service standards at all times.

Talent Profile

Skills and Experience

Minimum 1–2 years’ experience in Front Office or Guest Services in a 4 or 5-star hotel.

Experience with Opera PMS or other hotel systems preferred.
Strong customer service and communication skills.
Enthusiastic and service-driven personality.
Education and Certifications

Hotel management or hospitality training is an advantage.

Requirements

Fluent in English; knowledge of other languages is a plus.

Flexible availability, including evenings, weekends, and public holidays.
Excellent personal grooming and professional appearance.

Front Office Agent

Job Description