Front Desk Coordinator

The Front Desk Coordinator is responsible for welcoming and assisting students and visitors, managing daily reception operations, handling enquiries, and providing administrative support while ensuring a positive student experience.

As a Front Desk Coordinator, you will play an important role in ensuring the smooth daily operation of the school’s reception and supporting the overall student experience. Your responsibilities will include: Welcoming and assisting students, visitors, and prospective students. Handling enquiries in person, by phone, and via email. Providing general information about school services, accommodation, activities, and student support. Supporting student arrivals, departures, intake procedures, and direct enrolments. Managing reception administration, appointments, correspondence, and student documentation. Maintaining accurate student records and administrative databases. Liaising with internal departments to ensure student requests are handled efficiently. Supporting the Student Services team with daily operations and student-related matters. Escalating welfare concerns and more complex cases to the appropriate team members. Ensuring the reception area remains organized, professional, and welcoming at all times. Fluent in English (C1 level), with previous experience in reception, administration, customer service, or other student-facing roles. Excellent communication and interpersonal skills, with a friendly and approachable manner. Highly organised, proactive, and able to multitask effectively while maintaining a professional and customer-focused approach.