Hotel Receptionist

Responsible for welcoming and assisting hotel guests, handling check-ins and check-outs, managing reservations, responding to guest enquiries, and providing professional customer service throughout their stay.

As a Hotel Receptionist, you will play an important role in creating a welcoming and positive experience for our guests. You will be the first point of contact, helping visitors feel comfortable and ensuring their stay is as pleasant as possible.

We collaborate with different hotel chains across Malta, offering opportunities to join various hospitality teams and develop your experience within the hotel industry.

Key Responsibilities

• Welcome guests with a friendly, warm, and professional attitude.
• Handle guest check-ins and check-outs efficiently.
• Manage room reservations, bookings, cancellations, and amendments.
• Provide information about hotel facilities, services, and local attractions.
• Answer telephone calls, emails, and guest enquiries.
• Assist guests with their requests and provide solutions to any concerns or complaints.
• Coordinate with housekeeping and other hotel departments to ensure rooms are ready for guests.
• Process payments and issue receipts or invoices when required.

Who are we looking for?

• Motivated individuals with a positive attitude and willingness to learn.
• Good communication and interpersonal skills.
• Friendly, approachable, and customer-focused personality.
• Ability to work independently and as part of a team.