Events & Operations Manager

📍Practical information

• Work arrangement: Mostly remote
• Location: Must be based in Malta, as regular event attendance is required (approximately twice per week).
• Start: As soon as possible.
• Employment: Full-time preferred (40 hours/week). Exceptional candidates seeking reduced hours arrangements may also be considered.

🌟Introduction

We're looking for a proactive and organised Events & Operations Manager to lead our young international team, oversee the smooth running of our daily events and excursions, and help develop new business opportunities. This is a hands-on management position combining team leadership, operational responsibility and opportunities to contribute to the growth of an established events company.

🌟 About English Café Malta

English Café Malta is one of Malta’s most loved and popular event brands since 2014 — hosting social events, excursions and parties every day of the week. Our mission is to help international people connect, have fun, and feel at home in Malta.

🧠 The Role

You will be the day-to-day operational authority of English Café Malta.

You will lead a young, international team primarily composed of interns from different countries, working across event operations, marketing, admin, HR and communications. As interns typically join us for temporary placements and may have limited professional experience, an important part of your role will be providing guidance, training, motivation, and supervision.

You'll be responsible for ensuring the weekly rhythm of the business runs smoothly — coordinating the team, setting priorities, ensuring tasks are completed correctly and on time, and taking full ownership of the team's operational performance.

You will report directly to the Managing Director and act as the main operational decision-maker for the team. You will independently resolve routine matters, escalating only significant issues requiring leadership involvement.

Established procedures and management systems are already in place. Your responsibility will be to implement them consistently, maintain standards, and identify opportunities for improvement.

This is a hands-on operational role. While you will primarily manage and coordinate the team, you will also personally execute certain operational tasks when needed — particularly when speed, quality, or accountability require direct action rather than delegation.

Beyond daily operations, you will also contribute to the company's growth by developing partnerships, improving existing services, and helping implement selected business development projects. As you become familiar with the business, there will be opportunities to take on greater responsibility for new initiatives.

🧩 What You’ll Do

• Run the weekly operational rhythm of the business, leading the regular online meetings (Mon, Wed, Fri)
• Manage intern performance across all departments, making sure tasks are done properly, on time, and according to standard
• Personally step in to execute operational tasks when speed, quality, or accountability require direct action rather than delegation.
• Review how events went during meetings (what worked, what didn’t, issues, improvements) and ensure follow-up actions are taken
• Coordinate information between events operations and backend departments, so nothing falls through the cracks
• Fix day-to-day operational issues related to events, teams, or processes, stepping in personally when needed
• Be the main point of contact for interns, giving feedback, listening to issues, questions, problems, and updates — and resolving them calmly and decisively
• Attend events regularly (around 2 times per week on average) to observe operations, support training, and ensure standards are respected in real life — not just online
• Coordinate or execute specific projects assigned by the Managing Director
• Keep the Managing Director informed, summarizing key issues, decisions, and KPIs weekly — without escalating routine matters
• Take ownership of execution, ensuring that what is decided actually happens
• Be available during agreed event-support periods to assist the team and handle urgent operational issues when necessary.
• Support the development and implementation of selected growth initiatives, working with the Managing Director to turn new opportunities into concrete results.

🧑‍💻 Who You Are

You’re someone who:

• Enjoys keeping processes organised and efficient.
• Has a clear, structured mindset
• Feels satisfaction when everything is on track
• Has strong people-leadership skills and likes leading, motivating and guiding people
• Is comfortable holding others accountable
• Is comfortable working in an international environment
• Works independently without needing constant supervision or direction
• Is calm under pressure and communicates professionally
• Bonus: you have an entrepreneurial mindset: You enjoy spotting opportunities, improving how a business operates and helping new ideas become reality.

⚙️ What You Bring

• Experience with ClickUp / Asana / Trello (or similar project management tools)
• Previous experience managing people, teams, or groups (formal or informal)
• Basic understanding of HR, admin, and marketing workflows
• Strong English (spoken + written) and confidence leading team discussions
• A practical “ownership” attitude: you solve problems, not just report them
• Background in operations / project coordination / team coordination is a plus

🌱 What You’ll Get (Benefits)

• Competitive salary based on experience
• Real responsibility from day one — you’ll run operations, manage people, and make decisions that matter
• High autonomy & trust — good degree of freedom to organize your time and lead.
• Hybrid setup — mostly remote work, with regular real-life presence at events (approximately twice per week).
• A fun and dynamic industry — work behind the scenes of some of Malta's most popular social events, parties and excursions.
• People leadership experience — hands-on management and coaching of a young, international team
• Visible impact: your work directly affects event quality and how people connect
• Calm, effective, trust-based work environment — no corporate politics, no bureaucracy, no waste of time, just clear expectations and ownership

✅ How to Apply

Email ulisse@englishcafemalta.com with:

• Your CV
• A short intro paragraph: why this role is a good fit for you
• (Optional) A short video intro (max 1 minute)