Operations Manager

Operations Manager | ZBX

We are looking for an Operations Manager to join our growing team at ZBX!

ZBX operates as a regulated Crypto-Asset Service Provider (CASP) in Malta, offering crypto-asset and fiat services in a dynamic and fast-moving environment.

As an Operations Manager, you will play an important role in ensuring the smooth running of our daily operations, improving internal processes and coordinating with different departments and external partners.

This is an excellent opportunity for someone with experience in crypto, FinTech, payments or financial services who enjoys a hands-on role and wants to grow within a regulated digital assets business.

Key Responsibilities

• Oversee daily crypto-asset and fiat operations, including deposits, withdrawals, transfers, OTC settlements and transaction-related issues.
• Support operational reconciliations involving wallets, trading records, banking partners and payment providers.
• Monitor operational activities, identify issues and coordinate their resolution with relevant departments.
• Work closely with IT, Finance, Trading, Compliance, AML, Risk and Customer Service teams to ensure efficient operations.
• Coordinate operational activities involving back-office systems, custody solutions, payment platforms and external service providers.
• Support the implementation and testing of new products, digital assets, payment methods and system improvements.
• Maintain and improve internal operational procedures, controls and Standard Operating Procedures (SOPs).
• Assist with operational reporting, audits and regulatory-related documentation.
• Monitor operational performance, identify opportunities for improvement and support process automation.
• Coordinate daily team activities, priorities and deadlines to ensure smooth delivery of operational tasks.

Requirements

• Bachelor's degree in Finance, Business, Economics, Accounting, Technology or a related field, or equivalent relevant experience.
• Approximately 3–5 years of relevant experience in Operations within crypto, FinTech, payments, banking or financial services.
• Good understanding of crypto-asset transactions, wallets, settlements and fiat payment processes.
• Experience working with operational reconciliations, internal controls and process improvements.
• Strong organisational, analytical and problem-solving skills.
• Ability to coordinate multiple tasks and work effectively with different departments.
• Excellent communication skills and professional fluency in English.
• Proactive, responsible and hands-on approach to daily operations.

Nice to Have

• Previous experience working with a crypto exchange, CASP, payment service provider (PSP) or electronic money institution (EMI).
• Familiarity with MiCA and regulatory requirements applicable to crypto-asset service providers.
• Experience with Fireblocks, back-office platforms, banking integrations or payment service providers.
• Understanding of payment disputes, chargebacks and card payment processes.
• Experience supporting operational projects, system implementations or process automation.

Why Join ZBX?

At ZBX, you will become part of a growing international team operating in the innovative digital assets industry.

We offer a collaborative working environment where you can take ownership of your responsibilities, contribute ideas and work closely with colleagues across different departments.

As a growing company, we value initiative, flexibility and people who are willing to get involved and make a real impact.

Interested in joining our team?

• Apply now and become part of ZBX's journey!