Operations Manager

Rqt

Valletta, Malta Full Time
Posted

13 Nov 2026

Closes

13 Dec 2026

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Job Description

πŸ“’ WE ARE HIRING – OPERATIONS MANAGER (CATERING)

πŸ“ Location: Malta

RQT is currently seeking an experienced and motivated Operations Manager – Catering to oversee and coordinate the day-to-day operations of a multi-outlet catering business.

This is an exciting opportunity for a hands-on hospitality professional with strong operational, commercial and leadership skills, capable of managing multiple outlets while ensuring excellent service standards, operational efficiency and business performance.

The successful candidate will take responsibility for overseeing all catering outlets operated by the company, including restaurants, kiosks, pop-ups, concessions and delivery operations.

Key Responsibilities

  • Oversee the daily operations of all catering outlets, ensuring smooth opening, trading and closing procedures.
  • Monitor operational performance, sales figures, budgets, food costs, labour costs and wastage.
  • Prepare and manage staff rosters, ensuring appropriate staffing levels and cost efficiency.
  • Recruit, onboard, train and supervise front-line employees and supervisors in collaboration with HR.
  • Manage staff performance, attendance, discipline, timesheets and leave.
  • Ensure compliance with HACCP, food safety, hygiene and health & safety regulations.
  • Conduct regular operational inspections, audits and spot checks to maintain company standards.
  • Monitor customer feedback, online reviews and delivery-platform ratings, addressing complaints and service issues.
  • Oversee stock control, deliveries, storage procedures, inventory records and wastage management.
  • Ensure all outlets follow established operational procedures, brand standards and service expectations.
  • Prepare regular operational reports and recommend improvements to management.
  • Lead the operational setup of new outlets, refurbishments, relocations and new concepts.
  • Work closely with management, HR, Accounts, Purchasing and Logistics to ensure effective business operations.

The Ideal Candidate

  • Previous experience in an Operations Manager or senior management position within catering, restaurants, food service or hospitality.
  • Proven ability to manage multiple outlets and lead operational teams.
  • Strong knowledge of restaurant and catering operations.
  • Good understanding of budgeting, food cost control, labour cost management and financial performance.
  • Knowledge of HACCP, food safety, hygiene and health & safety requirements.
  • Excellent leadership, communication and problem-solving skills.
  • Highly organised, commercially aware and able to make decisions under pressure.
  • A proactive, hands-on individual with a strong focus on customer satisfaction and operational excellence.
  • A valid driving licence is essential, as the role involves overseeing and visiting multiple catering outlets.

What We Are Looking For

We are looking for someone who can take ownership of daily operations, motivate teams, maintain high standards and contribute to the continued development and success of the business.

If you have the experience, leadership qualities and passion for hospitality operations, we would love to hear from you!

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