MeDirect is a Maltese digital bank, founded in 2004, with over 160,000 clients and operations in Malta and Belgium. We offer a wide range of financial services to both retail and corporate clients, including daily banking, savings and corporate services.

We are always on the lookout for determined and hard-working individuals who are eager to take the next step in their career. At MeDirect, we strive to provide an exceptional employment experience, fostering growth, collaboration, and innovation

Role Overview:

Working closely with the Wealth Support Team Lead, you will be supporting our Belgian and Dutch customers throughout their customer journey. You will be joining a fast-paced, innovative environment and a vibrant and dynamic team. We are driven by providing excellent customer service which in turn provides you with an excellent opportunity to grow and learn.

Our shift hours are between 9 am and 8 pm in combination with a hybrid working model, this adds value to your personal planning and work life balance. The role also provides the opportunity to gain a professional certificate in Bank Mediation (Febelfin – Wet Willems). If this sounds like you, click on the button below.

Duties and responsibilities

Attracting new customers by answering incoming calls and responding to customer emails
Responding and resolving customer queries and escalating technical issues, whilst finding and explaining the best solution to solve the problem
Providing customers with information about the Bank’s products and services
Following up on customers’ instructions including payments, placement of trades, transfer of investment portfolios, and account opening and closure
Supporting the Bank’s marketing strategy through various campaigns focusing on savings and wealth products

Required knowledge, skills and experience:

Native Flemish/Dutch and French language proficiency - Dutch-only speakers are also encouraged to apply
Excellent verbal and written communication skills in English is a plus
Previous experience in a customer service role will be considered an asset

Our Package

At MeDirect, we believe that our people are our greatest strength, which is why we offer a comprehensive benefits package designed to support employee well-being, growth, and overall experience.

Benefits include:

🏥 Private Health & Life Insurance
🏡 Home Office Subsidy
🚗 Free Parking
📚 Study Grants & Leave
💻 Hybrid Working Model & ⏰ Flexible Working Hours
🏋️ Gym Subsidy
💰 Staff Savings Account with Preferential Interest Rate
🏠 Home Loan Subsidy
🎁 Yearly Discretionary Performance Bonus

Customer Support Officer (Dutch/Flemish & French)

Job Description