As part of an exciting phase of growth at Greentube Malta, we are expanding our operations by bringing all Italian market activities for StarVegas and Admiral to Malta. To support this transition, we are looking to hire 6 Customer Support Agents to join our growing Italian Customer Support team.

If you are a people-oriented individual who understands the importance of delivering exceptional customer service and thrives in a dynamic environment, this could be the perfect opportunity for you. Join us and become part of an international team where your contribution truly makes a difference. Interested? We’d love to hear from you!

Your tasks

Respond promptly to incoming communication, delivering a high level of service to ensure player satisfaction and handling all general enquiries.
Assist players via email, live chat, and inbound phone calls.
Provide our players with the highest level of customer service.
Offer technical support for common issues such as cookies, browser settings, and updates.
Report player issues to the team leader and relevant internal departments where applicable.
Acquire a good understanding and knowledge of our products, including slot games, sports betting, casino, and live casino.
Provide clear explanations to players regarding our products, website, and policies.
Stay up to date with new information and procedures.
Support and guide players with all requests, escalating and following up when necessary.
Ensure quality assurance standards, KPIs, and SLAs are met.
Work within a dynamic team in a support office open 365 days a year.
Provide support primarily on weekends and public holidays.
Work according to a scheduled shift rotation.

Your profile

Native or near-native level of Italian, both written and spoken.
Business-level fluency in English, both written and spoken.
A genuine passion for delivering outstanding customer service, with experience supporting customers online via phone, email, or live chat considered a strong advantage.
Strong communication skills.
Experience in iGaming, or a keen interest in casino and sportsbook, is an advantage.
Excellent computer skills and strong knowledge of internet and mobile applications.
A proven team player with a positive, “can-do” attitude.

Our offer

Hybrid Work Model - Enjoy a thoughtfully designed hybrid work model that offers flexibility while encouraging meaningful in-office collaboration, connection, and team engagement.
€1,500 Annual Personal Development & Training Package - Grow your career with a dedicated personal development budget and access to specialized training programs. At Greentube Malta, we provide the tools, knowledge, and support to help you achieve your professional goals.
€300 Wellness & Home Office Allowance - Invest in what helps you feel and work your best. Whether that’s gym memberships, fitness classes or equipment, or lifestyle-focused options like prescription glasses, noise-cancelling earplugs, or relaxing spa massages.
Comprehensive Private Health Insurance - Stay covered with comprehensive private health insurance, including dental care and regular eye check-ups, giving you peace of mind and support for your overall well-being.
Weekly Office Lunch & Kitchen Perks - Enjoy a complimentary weekly office lunch with your teammates, plus access to fully stocked kitchens on both floors with fresh fruit, snacks, drinks, and everything you need to prepare fresh meals. It’s the perfect way to connect, recharge, and share moments together at the office.
Exciting Company Events & Team Building - Regular team-building activities and twice-yearly company events bring us together. From Bingo & Bubbles, Karaoke, FIFA, and board games to high-energy summer events filled with sunshine, great food, fun challenges, and unforgettable moments with the team.
Mental Health Support - Your well-being comes first. Receive vouchers for up to 6 sessions per year with one of Malta’s top counseling centres, covering individual, couples, family therapy, or even child-minding support.
On-Site Parking - Enjoy the convenience of dedicated on-site parking at our office. No stress, no searching, just drive in and get started with your day!

About Greentube Malta

Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

Since 2006, Greentube Malta has been operating as a frontrunner in the online gaming world. At the core of its business is innovation, high-quality features, speed and a flawless user experience. As Greentube’s biggest subsidiary, our Malta office benefits from all the advantages the island has to offer: stability, a highly-skilled work force, a reputable regulatory framework, low costs, and strict approach to responsible gaming. The country’s regulatory bodies have set benchmarks in the gaming industry.

Greentube Malta Limited

Birkirkara, Malta

Customer Support Agent - Italian Market

Job Description