We are looking to recruit a Customer Support Executive to join our Health Underwriting Department on a full-time basis.

As part of this team, you will play a key role in supporting clients through clear guidance and accurate policy handling. This role is ideal for someone with experience in customer service and ideally a medical background, who enjoys helping people make informed decisions about their insurance needs.

Key Responsibilities

Policy handling:

Preparing insurance quotations and underwriting new business
Issuing new policies and processing renewals

Customer support:

Assisting walk-in clients, answering incoming calls, and responding to email enquiries
Handling queries from branches and intermediaries
Developing and following up on a list of prospective clients

Your Profile:

Qualifications and skills:

Advanced level of education
Proficiency in Microsoft Office
Fluent in spoken and written English; knowledge of Maltese is considered an asset

Experience

Previous experience in customer service, ideally in a medical or insurance setting
Familiarity with handling sensitive information with confidentiality and professionalism

Competencies:

Excellent analytical and decision-making skills
Strong verbal and written communication skills
High attention to detail and accuracy
Team-player mindset, with the ability to work independently when required

Why join us?

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market.

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including:

Generous Remuneration Package

Competitive salary that reflects your experience and contributions.
Premium discounts on insurance products, with excess waivers in the event of a claim.
Exclusive discounts on gym membership, retail outlets, etc.
Clothing allowance for work attire.

Work-Life Balance

Shorter working hours during the summer months without needing to take vacation leave or make up the time at another point during the year.
Additional paid leave given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose.
Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law.

Health and Wellbeing

Comprehensive insurance coverage, including life, personal accident and health insurance.
On-site GP clinic available monthly for health consultations.
Confidential access to mental health support at company’s expense.

Career Development

Study support, including financial assistance and additional leave for exams.
Reimbursement of professional membership fees to support industry involvement.
Qualification Allowance, awarded upon completion of certain qualifications.
Ongoing training from experienced in-house trainers, and external providers.
Online learning resources, including CPD-accredited sessions.
Seminar and conference access.

Community and Social Engagement

Regular social events that bring the team together.
Paid volunteering leave to support causes that matter.
Opportunities to engage in CSR initiatives and make a positive impact.

Equal Opportunities:

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation.

Are you ready to bring your skills to a dynamic team and contribute to our continued success? We’d love to hear from you!

About Us

Are you looking for a fulfilling career in the insurance industry? Since 1999, GasanMamo Insurance has been a leader in providing coverage for cars, homes, health, travel, and businesses in Malta. We combine reliability and innovation to create a seamless and stress-free insurance experience.

With the largest insurance network in Malta, including a central Head Office and multiple branches across Malta and Gozo, support is always close by. Our commitment to technology ensures hassle-free management of our clients' needs.

Join our team of over 200 professionals dedicated to innovation and community engagement. If you’re ready to launch your career in a trusted and forward-thinking organization, GasanMamo Insurance is the place for you!

Health Customer Support Executive

Job Description