We are seeking an energetic and customer-oriented Customer Support Agent to assist customer with financial, technical and general enquiries through phone, email and live chat.

Key Responsibilities

Respond to customer enquiries professionally and promptly.
Provide support with financial, technical and account-related issue.
Coordinate with the Payments and Fraud Department regarding customer withdrawal and payment issue.
Work with the Technical Department to resolve system issue and improve customer service.
Assist with local promotion and remain updated on market activity.
Follow departmental procedure and report any irregularity to the relevant manager.

Requirements

Minimum 1 year of experience in customer service and marketing.
Fluency in Turkish and English, both written and spoken; additional language is an asset.
Good knowledge of Microsoft Office.
Qualification in Economics or International Trade.
Experience with WordPress and Zendesk Chat Software.
Typing speed of 90 words per minute.

Customer Support Agent

Job Description