A client of ours is looking for a Customer Support Coordinator to join their team. Your main responsibilities will be to:

Act as a professional first point of contact, handling incoming calls and customer enquiries.
Respond to customer requests by phone and email, providing timely updates and support.
Monitor system alerts relating to customer equipment and take appropriate action.
Process consumable and supply orders accurately and coordinate timely delivery.
Log service requirements and escalate technical or customer issues when necessary.
Prepare quotations for consumables and other customer requirements.
Maintain accurate customer, account, and equipment records.
Liaise with internal teams to ensure customer requests are handled efficiently.
Assist with general administrative and office support duties.
Complete training on relevant systems, processes, and services.

Requirements

Excellent level of English and Maltese is a must.
Good knowledge of multifunction printers, managed print services, and Xerox technologies.
Strong customer service, communication, and interpersonal skills.
Proficient in Microsoft Office and customer/service management systems.

Education and Experience

Previous experience in customer service, call centre, administration, helpdesk, or managed print services is an asset.

Benefits

Summer hours
Health insurance

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Konnekt:
Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.
At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.
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Customer Support Coordinator

Job Description