Our client is a successful iGaming operator with a brand new, gorgeous office in Malta. They are looking for a Dutch Customer Service Agent to join their growing, fun-loving team!

Ideally, you have experience from the iGaming Industry or in a customer-facing role in sales or support. It is important that you are comfortable online and move fluently between multiple chats and emails, and that you are highly service minded.

The basic starting salary offered is €28K and if you scroll down, you will find a range of benefits including relocation and 2 weeks accommodation + much more!

Role & Responsibilities

In essence, your job is to make the customers happy, and to make them return

Provide customer support via chat, phone, and email in Dutch

Support players with technical (perceived or actual) problems

Ensure player satisfaction through applying professionalism and empathy

Educate players on game rules and features

Assist players with finding their way around the website and current promotions

Skills & Experience

Excellent written & spoken communication skills in Dutch (native/C2 level) and English (C1)

Previous experience in a customer-facing role, preferably online/chat support

Internet & IT savvy

Able to work on a shift basis across 7 days per week (rota)

Flexible multitasker, adapting swiftly to a fast-paced environment

Quick learner

"Winner mentality" - you like to deliver to the best of your ability

About this role

Starting Salary €28,000 + night shift supplement

Hybrid workplace arrangements (40%, after probation)

5% private pension contribution from the company

€1,000 Annual Wellness Allowance

Relocation package for candidates moving to Malta (flights + 2 weeks accommodation)

Company Lunch weekly

Access to continuous training in Casino, Sportsbook, AML, RGL, and more

Free parking for cars and motorbikes

Many more perks offered!

Please, apply with your detailed CV in English

JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Salary: €28,000 per year

Customer Support - Dutch Speaker

Job Description