1f:T72a,

As a Customer Support Agent, your broad responsibilities will include but are not limited to:

Handle customer inquiries through different communication channels in a professional and efficient manner

Provide support across multiple brands, ensuring a consistent and high quality customer experience

Assist customers with account questions, general queries and service requests

Identify, investigate and resolve customer issues in a timely manner

Maintain accurate records of customer interactions, feedback and complaints

Work with internal teams to ensure customer concerns are addressed properly

Stay updated on product knowledge, company policies and procedures

Support customers in Korean and English with clear and professional communication

Requirements

Fluent Korean, written and spoken

Good level of English, written and spoken

Previous experience in customer service, customer support, sales, telephone support or a customer facing role

Comfortable working shifts, weekends and public holidays

Strong communication and problem solving skills

Open to relocation to Cyprus

Previous iGaming experience is considered an advantage

Experience supporting customers through live chat, email or phone

Additional languages are considered an advantage

What’s in it for you?

Our partner offers an exciting opportunity to join a growing international business in Cyprus. This role is suitable for someone who wants to develop their customer support career, work in a multicultural environment and be part of a team with strong growth plans.

Benefits

Relocation support to Cyprus

Visa support

Private medical insurance

Career growth opportunities

Korean Customer Support

Job Description