About The Happy Customers

The Happy Customers is a Berlin-based startup helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

We partner with companies across Europe to provide professional customer support through email, chat, and phone in multiple European languages.

We are currently building a talent pool of Icelandic-speaking Customer Support Agents based in Europe to support upcoming client projects.

Tasks

Responsibilities

As an Icelandic Customer Support Agent, you will help customers through multiple communication channels while delivering an excellent customer experience.

Your responsibilities may include:

Responding to customer enquiries via email, chat and phone (inbound & outbound)
Resolving customer questions professionally and efficiently
Escalating complex issues where required
Maintaining accurate records in customer support systems
Following client processes and quality standards
Contributing to customer satisfaction and continuous service improvement

Requirements

Based in Europe with valid work authorisation
Native or professional proficiency in ICELANDIC language
Good English communication skills
1–3 years of customer support or customer service experience preferred
Comfortable communicating through phone, email and chat
Experience with CRM or customer support platforms (Zendesk, Freshdesk, Intercom or similar) is an advantage
Ability to work independently in a remote environment
Reliable internet connection and suitable home office setup with laptop/desktop

Benefits

Fully remote work within Europe

Opportunity to work with international companies

AI-enhanced customer support environment

Continuous learning and development

Opportunity for long-term collaboration based on project availability

We are currently building a talent pool for upcoming client projects. Suitable candidates will be contacted when projects matching their language skills and availability become available.

Note: Please apply only if you are fluent in ICELANDIC language.

The Happy Customers

The Happy Customers, based in Berlin, specializes in customer support and experience services for businesses across Germany and Europe. We deliver professional, multilingual, and GDPR-compliant support through channels like voice, email, chat, social media, and ticket systems. Our flexible, scalable services are tailored for startups, SMEs, and Mittelstand companies, offering features like SLA-driven quality governance and a 14-day live support pilot. Distinguished by our EU-based operations and founder-led compliance, we help clients enhance their customer service without the challenges of managing in-house teams.

Learn more at:

Icelandic Customer Support Agent

Job Description