This is a great opportunity for a Swedish-speaking professional who enjoys handling a variety of tasks and learning new skills. As a Customer Support Agent for the Swedish Market, you will be the first point of contact for players, assisting with daily queries.

The role offers a salary of €25-28K, depending on experience.

Responsibilities

Handle incoming queries in Swedish and English via email and live chat

Provide accurate support and guidance on game functionalities, promotions, and technical issues

Assist customers in a friendly and efficient manner

Perform KYC document checks

Work closely with AML and RG teams

Stay up-to-date with SGA regulatory compliance requirements

Requirements

Previous experience in iGaming support

Native or near-native Swedish, with excellent written communication

Fluent in English, written and spoken

Experience working with the SGA is a plus

Understanding of basic KYC procedures

Strong computer literacy

Customer-first mindset, responsible and reliable

Good communication and listening skills

Able to work independently and as part of a team

About the role

Salary of €25-28K + bonus based on KPIs

Rotating shifts across all days of the week (no night shifts)

Office-based in Sliema, Malta

Preference is given to candidates with previous Customer Support experience within iGaming

Health Insurance (includes dental)

Complimentary fruit and refreshments at the office

Free breakfast on Fridays

Fun company events

Note: Native-level Swedish is non-negotiable for this role.

Kindly apply with your CV in English.

JobMatchingPartner Limited is a recruitment agency licenced in Malta, EU with licence no EA00340-2024. We act on behalf of clients based in Malta and elsewhere. JobMatchingPartner does not share your personal details with any third party without your written consent.

Owned and operated by JobMatchingPartner Limited since 2019.

Registered office:

Centris Business Gateway II, Level 2G,

Triq is-Salib Ta' L-Imriehel, Zone 3

Central Business District

Birkirkara CBD 3020

MALTA

Recruitment Licence EA00340-2024 issued by the D.I.E.R. in Malta

Company Reg C93587

Salary: €25,000-28,000 per year

Customer Support Agent - Swedish Market

Job Description