FULL TIME
BIRKIRKARA, MALTA
FULL DAY
18 September 2026
Ref: 453277

Provides prompt, professional assistance to customers by resolving inquiries, handling complaints, and ensuring a positive customer experience.

Assists customers by answering inquiries, resolving issues, and providing information about products or services. They handle customer interactions through phone, email, chat, or other communication channels while ensuring customer satisfaction. They also maintain accurate records and escalate complex issues when necessary.

Profiles

Competencies

Actualise customer's insurance contract and register the follow-up data
Calculate and support projects technically (planning...)
Domain: technical assistance and customer support
Advise customers about best possible use of vending machines, give demonstrations on their operation
Advise and inform customers about products. Sell products
Deal with customer complaints (grant discounts, clarify regulations...)
Familiarise customer with and lead them to the right person (technician, sales assistant, head of customer service...)
Make nature of the call known (order, sales, information, advertising, assistance...)
Present solutions to customer complaints or pass file to the litigation/logistics.... department
Collect and deal with complaints of users, clients, occupants, ...
Inform customer about product characteristics; advise customer on his/her choice
Register activities data (log, register for incidents or complaints...)
Register complaints offering solutions to customer according to type of incident (breakage, delay, breakdown...)

Past Experience

Occupation

Experience(months)

CLERK, CONTACT CENTRE INFORMATION (CUSTOMER CARE)

Driving Licences

No Driving Licenses required for this vacancy

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Salary: €1,000-1,200 per month

Customer Support Agent

Job Description