Job Description

Our client is a well established international iGaming group behind a number of globally recognised iGaming and entertainment brands. With offices across multiple jurisdictions and a growing presence in Malta, they continue to expand their customer operations teams to support regulated markets and deliver a high standard of player experience.

They are currently looking for a RG Executive to join their Malta based team.

Location: Hybrid - St Julian's

Responsibilities

As a RG Executive, your broad responsibilities will include but are not limited to:

Monitor player activity and identify potential responsible gaming concerns
Review player behaviour and assess risk indicators in line with internal procedures
Contact customers proactively regarding their gaming activity when required
Act as an escalation point for responsible gaming related queries
Maintain accurate records of customer interactions and actions taken
Work closely with Customer Support and Responsible Gaming teams to ensure appropriate interventions
Support compliance with regulatory and responsible gaming requirements
Liaise with internal stakeholders and external regulatory bodies when necessary
Assist with audits, reporting requirements, and ongoing compliance initiatives

Requirements

Native or fluent Swedish language skills, both written and spoken
Strong English communication skills
Previous experience within Responsible Gaming, Customer Support, Social Work, Compliance, or a similar customer facing role
Excellent attention to detail and ability to identify behavioural patterns
Strong judgement and decision making skills
Empathetic and professional approach when handling sensitive situations
Ability to prioritise workload and manage multiple cases effectively
Flexible and adaptable approach to changing business requirements

What’s in it for you?

Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future.

Benefits

Private health insurance
Wellness allowance
Paid parking
Development and training budget
Daily fresh food provisions
Team events and outings
Modern office environment
International career growth opportunities within a leading iGaming business

We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.

RG Executive - Swedish speaking

Job Description