Information Technology Administrator

Tumas Group is seeking to recruit an IT Administrator to join the IT department on a full-time basis. Reporting into the IT Manager, the selected candidate will work on a range of technologies and devices in different areas of the company and will support users in day-to-day issues.

Key responsibilities include:

User Support & Troubleshooting:

• Provide first-line technical support to users regarding software applications and IT systems.
• Troubleshoot and resolve issues related to Microsoft Access, WordPress, Shireburn software, and other IT applications.

SharePoint & Power Automate Support:

• Assist users in navigating and utilizing SharePoint for document management and collaboration.
• Help implement and support automated workflows using Power Automate for business processes.
• Support training sessions for staff on SharePoint features and Power Automate capabilities.

Microsoft Active Directory Management:

• Assist in managing user accounts, groups, and permissions through Active Directory.
• Help with onboarding and offboarding processes, including the creation and deactivation of user accounts.

WordPress Management:

• Assist with maintaining and updating the company’s WordPress site, including content updates and plugin management.
• Troubleshoot common issues related to WordPress performance and usability.

Shireburn Software Support:

• Provide assistance with Shireburn software, addressing user inquiries and troubleshooting problems.
• Support users in understanding and leveraging the software’s capabilities for effective use in their roles.

Documentation & Reporting:

• Maintain documentation for procedures, user guides, and troubleshooting steps for software applications.
• Assist in reporting and analyzing data from various applications to help optimize processes.

Collaboration & Teamwork:

• Work closely with other IT team members to enhance software functionality and user experience.
• Collaborate with other departments to gather feedback and identify areas for improvement.

Requirements

• Diploma in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• Familiarity with Microsoft Access, including database management and report generation.
• Basic understanding of SharePoint, Power Automate, and their functionalities.
• Knowledge of Microsoft Active Directory for user and permission management.
• Experience with WordPress for website management and content updates.
• Strong troubleshooting abilities with a focus on user support.
• Detail-oriented mindset with good analytical skills to identify issues and propose solutions.
• Excellent verbal and written communication skills.
• Ability to work collaboratively within a team and interact effectively with end-users.
• Strong written and verbal communication skills in Maltese and English.

Applicants in possession of the following attributes will be preferred:

• A minimum of three (3) years work experience in an IT support role or a similar position.
• Basic knowledge of scripting languages (e.g., PowerShell) for automation tasks.
• Familiarity with IT service management principles.
• Understanding of Shireburn software.
• Willingness to learn new software and technologies as required.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and continuing education.
• An employee discount scheme.
• Health Insurance.

Tumas Group is an equal-opportunity employer and values diversity in the workplace. We encourage applications from all qualified individuals. Only shortlisted candidates will be contacted.

If you meet the above criteria and are eager to contribute to a dynamic team, we would love to hear from you!