David Kennedy Recruitment is working with a leading international online gambling and gaming company to recruit a Danish Speaking Customer Service Advisor for their Customer Service Department in Sliema, Malta. The role focuses on providing excellent customer support across betting, payments and account-related enquiries via Live Chat, email and phone.

Position: Customer Service Advisor

Location: Hybrid, Sliema, Malta (office)

To Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

Engage with customers through Live Chat, telephone and email, ensuring clear and efficient communication

Use internal tools to investigate and resolve customer enquiries, coordinating with various departments and escalating issues within the Customer Service department as needed

Resolve customer requests and complaints promptly and courteously

Demonstrate a thorough understanding of policies, procedures and licensing requirements to provide accurate information

Promote and advocate for responsible gambling practices among customers

Participate in training and ongoing development to continuously build knowledge and skills.

REQUIREMENTS

Native / fluent in Danish and strong communication in English, both verbal and written.

Tech-savvy, with the ability to work with various technologies to investigate, communicate and resolve customer enquiries

Active listener with the ability to understand customer needs and provide tailored support

Customer-centric with a passion for delivering outstanding service

Eagerness to expand personal knowledge and skills

Meticulous attention to detail to ensure accuracy

Ability to multitask efficiently in a fast-paced environment

Creative problem-solving capabilities to resolve challenges independently

Strong individual and team collaboration skills

Availability to work a flexible schedule including evenings, weekends and public holidays.

BENEFITS

Competitive salary and benefit package

Salary enhancement depending on working days and hours

Generous bonus payments and opportunities for advancement

Life and health insurance

Gym membership

Additional 5% of gross annual salary added to pension savings

Hybrid working model

Complete relocation package

And many more!!!

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

Customer Service Advisor (Danish)

Job Description