As Betsson continues to grow across Latin America, we are looking for a Customer Service Agent to deliver an outstanding customer experience

The Wow

This role is key in supporting customers across multiple channels while ensuring compliance with player safety, responsible gaming, and regulatory requirements

A taster of what you will be involved with

Support customers via email, live chat, and telephone in Spanish and English
Work closely with the team to achieve high customer satisfaction and KPI targets.
Manage and maintain customer accounts.Translate promotional content and customer surveys into the local language when required.
Request, review, verify, and store customer documentation in line with regulatory requirements.Perform KYC checks, customer risk assessments, and monitor suspicious activity
Follow company policies related to player safety, protection, fraud prevention, and responsible gaming.

What we are looking for

Strong written and verbal communication skills in Spanish and English.
Previous experience in customer service (face‑to‑face, online, or phone‑based)
Strong attention to detail and ability to multitask.Good knowledge of Microsoft Office tools.
Ability to work independently and meet deadlines.
Team player with a customer‑centric mindset.

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

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Customer Service Agent

Job Description