Accounts & Customer Support Officer

Accounts & Customer Support Officer

Employment Type: Full-time, Indefinite

Working Hours: Monday to Friday, 8:30am – 5:00pm

Location: Head Office, Rabat

Start Date: As soon as possible

Salary: Commensurate with qualifications and experience

ABOUT THE ROLE

M.Z. Investment Services Limited, an MFSA-licensed investment services firm, is seeking to recruit an Accounts & Customer Support Officer to join its team at its head office in Rabat.

This is a varied position combining day-to-day accounting and finance administration with front-desk and customer support responsibilities. The successful candidate will provide essential support to the Finance Department while also acting as one of the firm's first points of contact for clients and visitors.

The ideal candidate will be organised, numerically competent, detail-oriented and possess a professional and approachable manner, with the ability to manage a variety of responsibilities efficiently.

KEY RESPONSIBILITIES

• Accounts and Finance Administration

The successful candidate will assist with the day-to-day operations of the Finance Department, including:

• Recording and posting sales and purchase invoices in the respective accounting ledgers.
• Processing receipts, payments and other routine accounting transactions.
• Preparing and issuing sales invoices as instructed.
• Performing bank transactions, bank reconciliations and other balance sheet reconciliations.
• Compiling, reviewing and reconciling commission reports and related schedules.
• Posting routine journal entries and maintaining accurate accounting records.
• Maintaining expense, petty cash and fixed-asset records.
• Assisting with month-end and year-end accounting procedures and reconciliations.
• Supporting payroll preparation, including the collation of attendance, leave, overtime, variable payments and employee reimbursements.
• Preparing supporting schedules and documentation for external auditors.
• Assisting in the preparation and reconciliation of quarterly and annual regulatory financial returns.
• Providing general administrative and accounting support to the Finance Department as required.
• Customer Support and Front Desk

The successful candidate will also act as a first point of contact for clients and visitors, ensuring a professional, welcoming and efficient front-desk service.

Responsibilities will include:

• Welcoming clients and visitors in a friendly and professional manner.
• Handling general enquiries relating to the firm's services and directing clients to the appropriate department or investment adviser.
• Providing first-line customer assistance and handling general client queries or concerns with courtesy and professionalism. This role does not involve providing investment advice or making investment recommendations.
• Answering and managing incoming telephone calls and ensuring messages are passed on promptly.
• Booking appointments and coordinating meetings through the relevant team members' calendars.
• Monitoring and responding to general emails and directing correspondence to the appropriate persons.
• Assisting with general administrative duties, including updating client contact details, data entry, organising incoming mail and deliveries, and maintaining accurate records.
• Ensuring that the reception area, lobby and entrance are clean, organised and welcoming, reflecting the professional image of the firm.

QUALIFICATIONS AND EXPERIENCE

Essential:

• Advanced Level (A-level) pass in Accounting
• At least one year's experience in a customer care or client-facing role
• Good working knowledge of Microsoft Excel, Word and Outlook
• Fluent in English and Maltese, spoken and written

Desirable:

• Experience in an accounts, bookkeeping or finance office
• Experience using accounting or payroll software
• Exposure to financial services or another regulated environment

SKILLS AND PERSONAL ATTRIBUTES

• Well presented, with a professional manner, as an additional first point of contact who represents the company with our clients and visitors
• Accurate with numbers and careful with detail
• Organised, able to manage several deadlines at once
• Courteous, patient and clear when dealing with clients and colleagues
• Discreet, with sound judgement on confidential information
• Proactive, follows tasks through to completion without constant reminders
• Willing to learn and take on new responsibilities as the finance function grows

HOW TO APPLY

Interested candidates should send a CV and covering letter to careers@mzinvestments.com. All applications will be treated in strict confidence.