About Us

As our business continues to expand, we are actively growing our team and seeking talented individuals to join us. With the continuous expansion of our operations, we offer exciting opportunities for career growth within a fast-paced and evolving environment specialising in the importation and distribution of a wide range of products, including food, baby food, confectionery, personal hygiene products, pharmaceuticals, and more.

Role Overview

We are currently seeking a highly organised and detail-oriented person to support our Customer Care operations and our Parent-Child Club.

Working Hours

Mondays, Wednesdays, and Fridays from 8am to 12pm.
Tuesdays and Thursdays from 12pm till 04.00pm.

Key Responsibilities

Coordinate with relevant team members to reschedule appointments when needed for the Parent-Child Club.
Call and send out reminders for Parent-Child Club appointments and/or attendance at events.
Submit weekly inventory orders to ensure the club is fully stocked for upcoming appointments.
Respond promptly and professionally to inquiries (including from Social Media, telephone, email, face-to-face, etc).
Prepare product samples for appointments and promotional activities/events.
Meet with parents to present the organisation's portfolio, provide detailed information, and address any questions or concerns.
Maintain accurate and up-to-date customer records and data sheets.

Requirements

Basic knowledge of Microsoft Office, email, and other platforms such as Facebook and Instagram.
Able to speak both English and Maltese proficiently.
Able to communicate clearly, professionally, and politely.
Time management.

What We Offer

A stable role within a growing and diverse distribution business.
Supportive team environment.
An attractive remuneration package will be offered to the right candidate.
Onboarding training is provided on all platforms and products.

How to Apply

Interested candidates are invited to submit their CVs.

Customer Care Officer

Job Description