The A.M. Mangion Group of Companies is an organisation operating in Malta and the MENA region. We are leaders in the healthcare sector and pride ourselves in being a true partner of the world’s leading multinationals in the areas of Pharmaceuticals, Medical Devices, Consumer and OTC goods, Skin and Beauty Care. We are also a major player in the Pharmacy and Clinic business.

With more than forty years of experience in the healthcare sector, the A.M. Mangion Group is an environment of positive energy, focused on innovation and dedicated to enhancing life. Critical to us being able to achieve our mission is our ability to stay true to our core values, these being trust, loyalty, competence, commitment and accountability, this reigning true in not just our corporate realm but also in relation to our approach to people.

We are seeking to recruit a Clinic Call Centre Agent on a full-time basis to join our Remedies Clinics team.

This is an exciting opportunity to be part of the launch of a new Call Centre for Remedies Clinics. The selected candidate will provide the core Call Centre coverage and play an important role in ensuring that patients and clients receive a professional, efficient and friendly service whenever they contact our Clinics.

Working Hours

Working hours will be scheduled on a flexible basis from Monday to Saturday, in line with the Call Centre’s operating hours:

Monday to Friday: 08:30 to 20:00.
Saturday: 09:00 to 14:00.

Key Responsibilities

Answer incoming calls and provide patients and clients with a friendly, professional and efficient service.
Assist with enquiries relating to Clinic services, healthcare professionals and appointments.
Book, amend and follow up on patient appointments using the Clinic’s software.
Handle appointment cancellations, rescheduling and confirmations.
Make outbound calls to patients when required, including appointment reminders and follow-ups.
Liaise with Clinic teams to ensure patient enquiries are dealt with promptly and appropriately.
Record calls, appointments, enquiries and follow-ups accurately in the relevant systems.
Follow up on outstanding enquiries and ensure patients receive a timely response.
Identify and escalate complaints or matters requiring the attention of a healthcare professional or management.
Maintain a high level of confidentiality when dealing with patient information.
Contribute to maintaining and improving a high standard of service for patients and clients.
Carry out other related customer service and administrative duties as required.

Skills and Competences

Minimum O’ Level standard of education.
Previous experience in a call centre, customer service or similar role will be considered an asset.
Excellent customer service and telephone skills.
Excellent verbal communication skills in both Maltese and English.
A professional, friendly and empathetic approach when dealing with patients and clients.
Ability to work under pressure and remain calm and professional when dealing with a high volume of calls.
Ability to multitask and manage competing priorities effectively.
Proficient in the use of a PC and able to learn and use new software systems effectively.
Strong attention to detail and accuracy.
Ability to work independently with minimal supervision.
A good team player.

Candidates with previous experience in a healthcare, clinic, pharmacy, customer service or call centre environment will be given preference. However, training will be provided on the relevant Clinic systems, procedures and services.

Why You’ll Love Working With Us

Be part of a respected and growing healthcare company.
Work from our newly opened, modern Remedies Wellness Unit in Sliema.
Be part of the launch of a new Call Centre function and help shape the patient experience.
Enjoy a supportive, team-oriented environment while developing your customer service and communication skills.

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience by not later than 2 October 2026.

For more information about how we process your personal data throughout the recruitment process, please refer to our Job Candidate Privacy Notice.

Clinic Call Centre Agent

Job Description