The A.M. Mangion Group of Companies is an organisation operating in Malta and the MENA region. We are leaders in the healthcare sector and pride ourselves in being a true partner of the world’s leading multinationals in the areas of Pharmaceuticals, Medical Devices, Consumer and OTC goods, Skin and Beauty Care. We are also a major player in the Pharmacy and Clinic business.

With more than forty years of experience in the healthcare sector, the A.M. Mangion Group is an environment of positive energy, focused on innovation and dedicated to enhancing life. Critical to us being able to achieve our mission is our ability to stay true to our core values, these being trust, loyalty, competence, commitment and accountability, this reigning true in not just our corporate realm but also in relation to our approach to people.

We are currently seeking a Front Desk Receptionist to join our Remedies Clinics team on a reduced 30-hour-per-week schedule. We care deeply about the people we serve and the people we work with, treating our patients with kindness and respect. The selected candidate’s main responsibility will be to act as the first point of contact for clients, patients, healthcare professionals, and fellow employees who interact with him / her on behalf of the Clinics.

The selected candidate will primarily be based at our newly refurbished Remedies Sliema Clinic, part of the Remedies Pharmacy and Wellness Hub in Sliema. This is an exciting time to join us, as earlier this year, we launched our brand-new wellness unit, further strengthening our expanding network of Remedies Pharmacies and Clinics.

Working hours will be flexible from Monday to Saturday, in line with the Clinics' opening hours, as outlined below:

Monday to Friday: 08:30 to 20:30 / 21:30

Saturday: 08:00 to 14:00

Key Responsibilities

To welcome patients and visitors in person or on the telephone, answering or referring enquiries to the appropriate department / person.
To establish and maintain good communication with health care professionals and other service providers.
To register and follow up on all appointments in the clinic software in a timely manner, ensuring all details are correct.
To keep patients’ appointments on schedule by notifying service providers of patients’ arrival.
To record payments in the clinic software, handling of cash, and correct logging of cheque and EPOS payments.
To assist / perform daily end-of-day reports.
To assist with the extraction of data from the clinic software to provide management with regular reports.
To maintain regular checks on Remedies Clinic’s email address, website and Facebook page while reporting and / or responding to any queries, comments and / or suggestions placed on such platforms.
To carry out all other front desk reception duties and requirements.

Skills and Competences

Minimum O’ level standard of education.
Proficient in the use of a PC, preferably ECDL certified.
Excellent customer service and telephone skills.
Ability to work under pressure with minimal supervision.
A good team player.
Pay attention to detail.
Previous experience in a customer service role and proficiency in clinic management software will be given preference; however, full training will be provided to the selected candidate.

Why You’ll Love Working With Us

Be part of a respected and growing healthcare company.
Join our dynamic team at Remedies Pharmacies and Clinics.
Gain hands-on experience, develop your skills, and be part of a forward-thinking environment shaping the future of pharmacy and wellness services.
Enjoy a supportive, team-oriented atmosphere where your contributions are valued.

Front Desk Receptionist

Job Description