Junior Onboarding Officer

We are looking for a Junior Onboarding Officer to join our growing team within the Client Relations department. The ideal candidate will have some background knowledge and experience of working within a financial services environment.

Responsibilities

· Conduct initial screening of onboarding applications to confirm completeness and readiness for review.

· Verify that all minimum documentation and information requirements have been provided before allocating cases to an Onboarding Analyst.

· Identify missing, incomplete, inconsistent or expired documents and follow up with clients or Corporate Service Providers (CSPs).

· Perform preliminary Customer Risk Assessment (CRA) checks and complete the relevant initial risk fields based on the information provided.

· Identify potential risk indicators or matters outside the Company’s risk appetite and escalate them to the appropriate team member.

· Guide clients through the onboarding process and clearly explain outstanding requirements and next steps.

· Assist clients with completing application forms and uploading documents where technical or procedural support is required.

· Maintain regular, professional and timely communication with clients throughout the document-collection stage.

· Upload, classify and maintain customer documents and information within the relevant onboarding and internal systems.

· Ensure that customer records are accurate, complete and appropriately organised before handover to the Onboarding Analyst.

· Maintain accurate records of client communications, outstanding requirements, follow-up actions and case progress.

· Monitor assigned applications and follow up on outstanding documentation within the applicable service timelines.

· Coordinate internally with Onboarding Analysts, Client Relationship Managers and other relevant departments to support efficient case progression.

· Support the preparation of onboarding files for further due diligence and risk assessment.

· Follow internal onboarding procedures, customer acceptance requirements, data-protection standards and applicable regulatory requirements.

· Contribute to the identification and reporting of recurring application issues and opportunities to improve the onboarding process.

· Assist with onboarding-related administrative tasks, management information and case-status reporting, as required.

Requirements

· Diploma or equivalent qualification in Finance, Business, Management, Compliance, Operations or a related field.

· 1–2 years’ experience in onboarding, KYC/CDD, due diligence, client administration or a similar role, preferably within financial services or fintech.

· Basic understanding of KYC/CDD requirements and customer onboarding processes.

· Good understanding of the fintech and payments industry would be considered an asset.

· Strong attention to detail and ability to identify missing, inconsistent or incomplete information.

· Excellent written and verbal communication skills in English; knowledge of other languages is considered an asset.

· Good organisational skills, with the ability to manage multiple cases and meet deadlines.

· Comfortable working with CRM, onboarding or document-management systems.

· Strong customer-service and interpersonal skills, with a professional approach to dealing with clients and CSPs.

· Ability to work effectively as part of a team, while also managing assigned tasks independently.

· A proactive and responsible approach, with a willingness to learn and develop within the role.