Student Support Officer

At Knights College, we fuel the potential within every learner, team member and community. Our students join us at every stage, from post-secondary (MQF Level 4) through to Doctorate (MQF Level 8), and a smooth, well-supported experience is a big part of what helps them succeed.

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We're looking for a Student Support Officer to join the Student Support team within Operations. You'll be the steady, organised presence behind the student experience: answering queries, keeping information clear and up to date, and making sure every student knows what's happening and when. You'll report to the Student Support Senior Executive and work closely with department heads, faculty and the wider Operations team.

• Resolving students' administrative queries, including concerns about timetables and attendance, promptly and with care
• Making sure students receive timely communication on programme acceptance, schedules, assessments and submission details
• Keeping student information on Moodle accurate and current
• Scheduling, attending and minuting student representative meetings, and planning student focus groups
• Organising and communicating induction programmes for new students and tutors, and helping organise our annual graduation
• Collecting student feedback and helping shape new procedures with the wider Student Support team

Requirements

• A can-do attitude, a growth mindset and a genuine love of teamwork
• At least two years' work experience in an education, business or similar environment
• A background in administration (essential); experience in education is an asset
• Strong communication skills, attention to detail and excellent time management
• Empathy, a calm approach under pressure, and the ability to resolve issues fairly

Education and Experience

• A minimum MQF Level 4 qualification (such as the Matriculation Certificate or an Advanced Diploma)

Benefits

• Health Insurance

About Us
At Knights, we ignite the potential within every learner, team member, and community, shaping a brighter future for all.Through innovative, industry‑aligned education, we empower individuals not only to achieve personal success but also to create meaningful impact in the world around them. Together, we’re building a legacy where education serves as a catalyst for global progress and inclusive growth.Knights is one of Malta’s fastest‑growing private further and higher education institutions, consistently ranked among the country’s top‑performing providers. We offer internationally recognised qualifications — from sixth form to postgraduate level — combining a global outlook with deep local relevance.Our expansion across Africa, the Gulf, and North America is opening new horizons and creating exciting opportunities. This is your moment to be part of an ambitious institution shaping the future of education and the communities it touches.