Jobsplus permit number: 951 / 2026

Role description

The General Support Officer is the first point of contact for the Office of the State Advocate, providing a professional, courteous, and efficient reception and administrative service. The role is responsible for welcoming visitors, managing telephone and email enquiries, handling correspondence, supporting administrative operations, and ensuring the smooth day-to-day functioning of the reception area while maintaining the confidentiality and integrity expected within a legal and public sector environment.

Qualifications and experience required

Applicants must be in possession of:

2 O’ levels, of which 1 (one) must be in either Maltese or English.
A minimum of 1 (one) year of experience in a receptionist-related role.
Good command of Microsoft applications and ideally in possession of an ECDL certification.
Good command of verbal and written English and Maltese.

Duties of the General Support Officer

Greet and assist visitors, clients, legal representatives, and government officials in a professional and courteous manner.
Direct visitors to the appropriate offices or personnel.
Answer, screen, and direct incoming telephone calls promptly and accurately.
Respond to general enquiries or refer them to the appropriate unit.
Receive, register, and distribute incoming correspondence, documents, and deliveries.
Coordinate courier services when required.
Schedule appointments and assist with maintaining meeting calendars.
Provide general administrative support, including filing, photocopying, scanning, and document preparation.
Maintain accurate records and update administrative databases as required.
Ensure the reception area remains organised, well-maintained, and welcoming.
Coordinate meeting room bookings and prepare meeting facilities when required.
Assist with organising official meetings, events, and visits.
Handle confidential information with discretion and in accordance with applicable legislation, including data protection requirements.
Ensure documents and records are managed in accordance with office procedures and records management policies.
Liaise professionally with members of the public, government entities, legal professionals, and other stakeholders.
Support internal communication by relaying messages accurately and promptly.
Perform other duties as may be requested by the State Advocate and/or his/her representative.

Senior General Support Officer

Job Description