Enrolment & Support Officer

About this job

At Malta Business School, we don’t just offer courses, we help people take the next step in their future and support them during their journey. Applying Knowledge for Success is our slogan, and we are all about practical learning, interaction and experience.

We are looking for an Enrolment and Support Officer who enjoys meaningful conversations, understands people’s goals, and takes pride in guiding prospective and current learners towards the right path and solution to their challenges.

This is about listening, advising, and encouraging individuals who are already interested or enrolled in improving their careers through education.

What you will be doing

• Contacting our enquiry database to inform them of new and upcoming courses
• Speaking with local and international prospective learners to understand their career goals and to book sales meetings
• Successfully delivering informative sales meetings by advising on suitable courses, study options, and pathways
• Following up with interested candidates and answering their questions
• Guiding applicants through the enrolment process with clarity and care
• Supporting current learners in challenges related to their studies
• Coordinating timetables, classroom allocations, and providing support for tutors
• Contributing to the team effort of reaching sales / enrolment and progression targets
• Preparing informative emails to share with prospective and current learners
• Helping to ensure adherence to regulatory requirements and institutional policies by compiling reports, and keeping records up to date
• Assisting with the coordination and delivery of physical workshops and events
• Accurately and consistently updating the CRM and the learning management system records
• Working via phone (incoming and outgoing), email, online meetings and in-person meetings

Who we are looking for

• A confident communicator with a warm, professional approach
• Someone who enjoys helping people make important life decisions
• A highly organised, proactive individual who is willing to take on diverse tasks
• Previous studies in Business, Management or a related field would be considered an asset
• Someone with a genuine interest in education and personal development

Why join Malta Business School?

• Be part of a respected, international, growing educational institution of the highest quality
• Make a real difference in people’s lives and careers
• Join a supportive team environment with training provided
• Become part of a respectful organisation where successful efforts are rewarded through bonuses and career growth
• Grow with a school that places student success over financial gains
• Take on a role with purpose, not just a job

If you believe that high-quality education and training can change lives, and you want to be part of our journey, we would be happy to receive your application.