Customer Service Agent (Hybrid)

Our client is looking to recruit a Customer Service Agent as the main point of contact for clients via phone, email, and chat, providing professional and customer-focused support, in emergencies and urgent situations.

Key Responsibilities

• Register and manage cases on the internal system
• Review and verify insurance policies and explain policy terms when required
• Complete administrative tasks, including managing internal inboxes and updating case information
• Support the handling of complex cases by gathering relevant information for specialist review
• Ensure compliance with regulatory requirements, company procedures, and data protection standards

Requirements

• Must be fluent in both verbal & written English and French.
• Previous experience in a Customer Care & Support role
• Good computer literacy and administrative skills
• Experience in insurance assistance or claims handling is an asset

Benefits

• Hybrid options
• Health Insurance
• Company Discounts
• Shift Allowance

Working Hours

• 8-hour shifts based on a 5-day week on roster basis (AM, PM and Night Shifts)

Requirements

• Must be in Malta and have a valid Work Permit.

About Us

Konnekt:

Established in 2007, Konnekt has grown into Malta's leading job agency. Our team is here to simplify your job search by presenting over 400 career options across various fields. We have robust connections with top employers in Malta, making us the ideal choice for anyone considering a career change.

At Konnekt, we believe in straightforward actions and staying true to our values. This commitment has been the driving force behind our success. Whether you're seeking new opportunities or exploring a different career path, we are your reliable partner throughout the process.

Our website provides more insights into our approach and the array of services we offer. Take a moment to explore and discover how Konnekt can be instrumental in shaping your professional journey.