At Immense Group, we are guided by our core values: passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences.

If you're someone who loves technology, enjoys problem-solving, and thrives in a fast-paced environment, we’d love to hear from you!

A taste of what you’ll do

Junior Customer Service Agent will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience.

Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations;
Identify and support players in any difficulties they might encounter;
Provide explanations to customers about products/site/policies/ promotions, etc;
Update customer account/details with necessary information when needed;
Understand, guide, and support players in Safer Gambling;
Collaborate with our Fraud and payments team in customer queries;
Understand AML and report any suspicious activity.

Who and what we are after?

Be a native Swedish speaker with a C1 level of English, both spoken and written;
Flexible and willing to work on a shift basis (days, afternoons, nights)
Excellent listener, with an empathic approach who takes pride in giving an excellent service to our customers;
Exceptional organisation skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner);
Detail oriented with the ability to handle stressful situations while maintaining a positive attitude.

Employee benefits

Private health insurance – because your wellbeing matters to us
Wellness allowance – up to €300 per year
Fresh and healthy Breakfast & Lunch prepared everyday in our penthouse kitchen – you can save up to €3,000 a year
Birthday leave – as we want you to celebrate your day
Company and team-building events – trust us, these are legendary
Relocation package to Malta, including flight and two weeks of accommodation
Performance bonus - up to 10% of base salary paid quarterly if you achieve your KPIs
And much more – see for yourself!

Our Recruitment process

Online Assessment
Interview with Talent Acquisition
Final interview with our Trainers

Meet all the eligible criteria? Apply today and join the Immense Group team.

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Junior Customer Service Agent - Swedish speaking

Job Description