Join us as a Dutch Customer Service Agent at JACKS.NL, where you'll serve as the vital connection between our online casino and Dutch players, guaranteeing exceptional experiences. If you're passionate about customer service, curious about the iGaming sector, and keen to learn, this role could be an ideal match for you. Don't worry if you lack iGaming experience — we offer thorough training!

Responsibilities

Provide customer support via chat, phone, and email in Dutch
Resolve disputes and escalate issues
Collaborate with various departments and stakeholders to provide a first-class player experience
Assist players with technical troubleshooting
Educate players on game rules and features
Stay informed and provide feedback
Keep up to date with the latest products, promotions, and regulatory changes in the online gambling industry

Requirements

Native-level fluency in Dutch and English is essential
Able to work on a shift basis across weekdays and weekends
Demonstrate exceptional written and verbal communication skills
Prioritize player satisfaction, showing professionalism and empathy
Thrive as a flexible multitasker, adapting swiftly to a fast-paced environment and working as part of a great team

Growth & Development

Get hands-on experience in the Dutch iGaming industry
Access to continuous training in Casino, Sportsbook, AML, RGL, and more
Opportunities to learn, grow, and develop your career in a fun, fast-paced environment

Compensation & Perks

Competitive gross salary of €28,000 plus night shift supplement
We contribute an extra 5% each month towards your pension on top of your gross salary.
€1,000 Annual Wellness Allowance.
Relocation package available for those joining us from abroad.

Wellness & Work-Life Balance

Employee Assistance Program - €250 per annum
Birthday Leave – enjoy an extra day off to celebrate your special day
Anniversary Leave – enjoy an extra day for every year at Joi Gaming.
Friday Drinks & Lunch – a weekly get-together to connect with your team

Flexibility & Lifestyle

Hybrid work up to 2 days from home per week after your 6-month probation
Remote work abroad – work from anywhere for up to 1 month per year
Free parking for cars and motorbikes

Customer Service Agent - Dutch Speaking

Job Description