Customer Service Agent

We are looking for passionate team players with stellar communication skills who are innovative thinkers, ready to tackle exciting challenges and develop game-changing solutions for our players. If you’re ready to make your mark, apply today and become part of our journey!

Your challenges

• Support customers via email, live chat and phone in English, utilizing translation tools as required for German language communication
• Resolve customer inquiries and complaints efficiently, ensuring a positive experience
• Communicate effectively across departments to deliver seamless support
• Promote responsible gaming, data security, and player safety in line with company policies
• Keep up-to-date with the latest promotions, offers, and company updates
• Maintain accurate customer data and follow company procedures

Your profile

• Fluent in both Maltese and English
• Previous experience in customer service is preferred
• Strong problem-solving skills and a desire to help customers
• Good writing ability and ability to easily use online communication software and ticket management systems
• Keen interest in sports and iGaming
• Ability to multitask and prioritize effectively
• Willingness to work on a shift basis (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to evening.

What we offer

• Hybrid working
• Flexible working hours
• Private health and dental insurance
• Free snacks and beverages
• Team events
• Up to 6 weeks of remote work from another EU country (T&Cs apply)
• Employee referral programme

We offer a competitive base salary of € 26,400 in addition to shift bonuses which are determined based on your work schedule. Furthermore, we provide tailored further education and training relevant to your role. You will also benefit from the guidance of an experienced mentor who will support you throughout your onboarding process from day one.

We are unable to offer visa sponsorship for this role. Applicants must be legally authorized to work in Malta at the time of application.

If you feel that this is the right opportunity for you to kick start your career, get in touch!