1f:T796,

Customer Service Agent (Finnish Speaking)

Location: Malta | Hybrid

Salary: €25,000 - €30,000

About the Role

We're looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you'll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.

Responsibilities

Support customers in Finnish and English via chat, email, and phone
Assist with account queries, verification, deposits, withdrawals, and promotions
Review KYC documents and perform security checks
Resolve customer issues professionally and efficiently
Collaborate with teams such as Risk, Fraud, and Responsible Gaming
Maintain accurate records in line with internal and legal requirements
Support translation and localisation tasks when needed
Contribute to a positive and collaborative team environment

What We're Looking For

Fluent Finnish and English, written and spoken
Strong communication and customer service skills
Comfortable working shifts, including future night shifts
Flexible and motivated to grow within a scaling company
Responsible, accurate, and detail-oriented
Previous customer support experience is a plus
Interest in online gaming or sports betting is an advantage

What's Offered

Hybrid working model
Lunch allowance for office days
Full reimbursement of office parking costs
Growth and development opportunities within a fast-growing company
International and supportive work environment

Salary: €25,000-30,000 per year

Customer Service Agent (Finnish Speaking)

Job Description