What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today…

We are looking for a Customer Service Agent to join our CS team.

Job Role: Reporting to the Customer Service Manager, you will be responsible for:

Act as the customers’ main contact for DHL, responding to and satisfying their cash bookings and queries.
Communicate with customers via calls, messages, chats and emails to ensure that we give a great Service.
Handle order booking and shipment tracking and other network activities.
Liaise closely with colleagues and other departments within DHL to ensure that a full, cost-effective service is maintained and service quality is reached.
Ensure cooperation with other members of the customer service team.
Carry out any task that is required by your superiors from time to time.

Applicants should fulfill the following criteria:

Currently already in Malta with a valid working permit.
Exhibits an exceptional degree of initiative, creativity, resourcefulness, and empathy.
Analyzes and resolves complex cross-functional issues.
Excellent communication skills via phone, emails and chats customers.

Qualifications

Good command of spoken and written English, knowledge of Maltese language will be considered an asset.
Ordinary Level Certification or higher educational qualifications.
Well organized with good analytical skills.
Proficient PC skills, including MS applications.
Able to work in a dynamic environment.
Customer centric and result oriented.
Previous customer service experience will be considered as an asset.

Our Promise to you

Basic salary of 23,000 – 24,500 annually.
Eligibility to participate in performance-related bonus schemes.
Health Insurance.
Access to professional employee assistance, wellbeing program and qualified mental health first aiders.
Excellent training and development opportunities.

We are committed to equal opportunity and reject any forms of discrimination.

The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Customer Service Agent

Job Description