Are you looking for a rewarding role in a supportive, fast-paced workplace?

Join CAS - a leading H.V.A.C. firm in Malta since 1996 - and help us deliver outstanding customer service.

CAS is a respected name in heating, ventilation and air conditioning, known for quality and excellent customer care. We value initiative, professionalism, and a customer-first attitude.

Key responsibilities

Respond to customer enquiries across phone, email and other channels promptly and professionally.

Provide accurate product and basic technical information to customers, guiding them to a positive resolution.

Log and track customer cases, escalate issues to technical teams when required, and follow up to ensure resolution.

Maintain and update customer records and job cards in our systems.

Build and maintain strong relationships with existing customers and support business-to-business and business-to-consumer interactions.

Work closely with after-sales and technical teams to coordinate service appointments, parts, and repair / maintenance follow-ups.

Support customer communications for orders, appointments, deliveries, and warranties.

Be available to work overtime when necessary (including occasional Saturdays).

Maintain composure under pressure and work independently with minimal supervision.

Qualifications and skills

Previous experience in customer support, after-sales service, or a similar role is preferred.

Willingness to learn technical aspects of HVAC systems.

Strong verbal and written communication skills in English; Maltese is an advantage.

Excellent interpersonal skills and a customer-focused attitude.

Proficient with Microsoft Office (Word, Excel, Outlook). Familiarity with SAGE is an asset.

Ability to prioritise tasks, manage multiple cases and meet deadlines.

Reliable, resourceful and motivated to succeed.

The interested applicants should forward their CV and a brief cover note explaining their suitability for the role via the Apply button.

Customer Support Officer

Job Description