db Group is Malta’s leader in the hospitality and leisure sector, operating renowned hotels such as db Seabank Resort & Spa and db San Antonio Hotel & Spa, alongside a diverse portfolio of restaurant brands including AKI, Amami, Nine Lives, and international names like Starbucks and Hard Rock Hotel & Café.

We are recognised for our commitment to quality, innovation, and delivering exceptional guest experiences across all our properties.

We Are Currently Recruiting For The Following Position

Front Office Agent

Front Office Agent – Role Overview

As a Front Office Agent, you will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience while delivering exceptional service at all times.

Key Responsibilities

Handle guest check-ins, check-outs, and reservations efficiently
Provide accurate information about hotel services and local attractions
Respond to guest queries and resolve issues in a professional manner
Process payments and maintain accurate records
Liaise with other departments to ensure smooth guest experiences
Maintain front desk standards in line with company procedures

Requirements

Previous experience in a front office or guest service role is preferred
Excellent communication and interpersonal skills
Strong customer service orientation
Ability to work shifts, including weekends and public holidays
ability to speak in Polish, German or French

db Hotels and Resorts - Front Office Team

Job Description