Front Office Admin

About This Job

At Shireburn, we help businesses work smarter through innovative HR, payroll, and business software solutions. For over 40 years, we've partnered with organisations across multiple industries, providing technology that simplifies processes, improves efficiency, and supports business growth. As our Marketing Manager, you will play a key role in strengthening our brand, driving lead generation, supporting international growth, and positioning Shireburn as both a trusted software provider and an employer of choice.

We are seeking a highly organised, professional, and friendly Front Office Admin to manage our front desk and provide essential administrative support. This role is pivotal in creating a positive first impression for visitors and ensuring smooth daily office operations. The ideal candidate will be efficient, detail-oriented, and capable of multitasking in a fast-paced environment.

Key Responsibilities

• Reception and Communication

Greet and welcome visitors in a professional and courteous manner

• Answer, screen, and direct telephone calls and emails; provide basic information as required
• Maintain a clean, organised, and welcoming reception and training areas
• Administrative Support

Carry out general clerical duties, including filing, photocopying, scanning, and data entry

• Organise meeting materials and coordinate room bookings
• Receive and distribute post, packages, and courier deliveries
• Undertake office errands as needed
• Finance and Documentation

Prepare and issue contracts and sales invoices

• Assist with daily billing and update records in internal systems
• Record and post payments
• Support Functions

Liaise with clients and suppliers on administrative matters

• Provide other administrative support as required

Requirements

• Proven experience in a front office or administrative role
• Strong communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good organisational and multitasking abilities
• Ability to work independently and as part of a team
• Attention to detail and discretion with confidential information
• Excellent command of English, both verbal and written

Preferred:

• Experience with invoicing, billing, or finance systems
• Proficient with CRM and / or Helpdesk systems