We are looking to recruit a Customer Support Executive to join our friendly team at one of our branch offices. In this role, you will be primarily advising customers on insurance products, providing quotations, and selling all classes of insurance, but mainly motor insurance. Assisting and advising clients on claims and taking payments.

This role would be suited to someone who has had previous experience of working within a Customer Service environment and has excellent organisational and interpersonal skills.

Duties will include but are not limited to

Providing quotations
Issuing new policies
Renewing policies
Following up with existing prospective clients

Qualifications and skills

An Advanced Level of education or similar qualification
Experience in sales and customer service
Fluent in written and spoken Maltese and English
IT skills, particularly in Microsoft Office
Ability to work as part of a team or on own initiative
In possession of a valid driving licence

Preference will be given to candidates who have a qualification in insurance or are in their final stages of obtaining one.

Why join us?

At GasanMamo, we offer a career path in a growing, collaborative team where your contribution matters. You’ll benefit from ongoing professional development, support towards related studies and professional membership fees, and the chance to work with a respected name in the Maltese insurance market.

The chosen candidate will enjoy working in an environment that offers a good work-life balance and additional benefits, including:

Generous remuneration package

Competitive salary that reflects your experience and contributions

Premium discounts on insurance products, with excess waivers in the event of a claim
Exclusive discounts on gym membership, retail outlets, etc.
Clothing allowance for work attire
Work-life balance

Shorter week: Enjoy the benefits of a 4-day work week. Working hours are from 8.30 am – 6 pm on weekdays, with one weekday off each week, and on the last Saturday of each month from 8.30 am – 1 pm. The rest of the weekends are always yours to relax and recharge

Additional paid leave is given to working parents to care for their unwell children, over and above the option of using their own sick leave for this purpose
Additional paid leave to care for ill family members, over and above the unpaid entitlement provided at law
Health and well-being

Comprehensive insurance coverage (life, personal accident, and health insurance)

GP clinic available monthly at our Head Office for health consultations
Confidential access to mental health support at the company’s expense
Career development

Study support, including financial assistance and additional leave for exams

Reimbursement of professional membership fees to support industry involvement
Qualification allowance, awarded upon completion of certain qualifications
Ongoing training from experienced in-house trainers and external providers
Online learning resources, including CPD-accredited sessions
Seminar and conference access
Community and social engagement

Regular social events that bring the team together

Paid volunteering leave to support causes that matter
Opportunities to engage in CSR initiatives and make a positive impact

Equal opportunities

GasanMamo is committed to a policy of equal opportunities in all aspects of employment and encourages applications from all members of the community, irrespective of race, religion, gender, disability, age or sexual orientation.

Ready to embark on an exciting career journey in insurance? Apply now and be part of our dynamic team!

All applications will be treated in strictest confidence

Branch Customer Support Executive

Job Description