About the Role

An exciting opportunity has arisen for a Technical Customer Support Executive to join a technology enterprise heavily involved in the iGaming sector.

This role combines customer support, technical troubleshooting, monitoring, and operational analysis, making it ideal for someone who enjoys solving problems, working with technology, and building strong relationships with customers. You will act as a key point of contact for clients, helping to resolve technical issues, monitor system performance, and ensure the smooth operation of critical communication services used globally.

Working closely with Operations, Commercial, and Technical teams, you will play an important role in maintaining service quality, identifying issues proactively, and delivering an excellent customer experience.

Key Responsibilities

Act as the first point of contact for customer enquiries, support requests, and service-related issues.
Provide timely and professional support across multiple communication channels.
Investigate, troubleshoot, and resolve technical and operational issues, escalating where necessary.
Monitor customer traffic, platform performance, and system activity to identify potential issues or anomalies.
Produce and distribute operational and performance reports to internal stakeholders.
Build strong relationships with customers through proactive communication and effective problem resolution.
Identify potential service issues before they impact customers and take appropriate action.
Work closely with internal teams to ensure customer queries are addressed efficiently and effectively.
Maintain accurate records, documentation, and incident logs.
Follow established operational procedures, service standards, and escalation processes.

What We're Looking For

Previous experience in customer support, technical support, service desk, operations, or a customer-facing role.
Strong interest in technology and troubleshooting.
Excellent communication skills in both English written and spoken.
Strong analytical and problem-solving abilities.
Good working knowledge of Microsoft Office, particularly Excel.
Ability to multitask and prioritise effectively in a fast-paced environment.
Customer-focused mindset with a proactive and solutions-driven approach.
Comfortable working on a rotational 24/7 shift schedule, including weekends and public holidays when required.

Nice to Have

Experience within telecommunications, messaging, technology, SaaS, fintech, or similar industries.
Exposure to system monitoring, reporting, or technical operations.
Familiarity with network services, messaging platforms, or communication technologies.
Experience working in a shift-based operational environment.

What's on Offer

An attractive remuneration package is being offered for this role.

If you enjoy technology, problem-solving, and delivering exceptional customer experiences, this could be an excellent opportunity to develop your career within an international environment.

Technical Customer Support Executive

Job Description