RVM Monitoring Agent (CCTV) - Fluent English

On behalf of our client in the manufacturing sector, we are seeking a RVM Monitoring Agent (CCTV) - Fluent English.

The primary responsibility of this role is to support the Logistics Coordinator and a Manager by overseeing the performance of various elements across the Supply Chain. This includes ensuring optimal RVM uptime, timely waste collection, and prompt attention to any RVMs that are not operational, minimizing downtime and disruption.

Location: close to Birzebbuga

Salary: €18,000 + shift allowance

Schedule:

• Shift based job
• Day, Night, Rest, Off
• Example: from 8AM to 8PM, from 8PM to 8AM, rest, off

Responsibilities

• Monitor RVM performance and ensure maximum uptime.
• Track and address errors using the VM portal.
• Oversee waste collection data and vehicle tracking.
• Ensure maintenance and waste collection contract requirements for RVMs are fulfilled.
• Escalate and follow up with maintenance contractors and waste collectors to resolve technical or logistical issues promptly, minimizing consumer impact.
• Maintain RVM cleanliness, including immediate surroundings, and ensure branding and signage are displayed neatly.
• Support retailers in resolving first-line maintenance issues with RVMs in their establishments.
• Log all errors and related issues accurately and on time using designated software.
• Monitor SLA performance for primary contractors and issue performance warnings when necessary.
• Maintain high call-handling performance under pressure.
• Plan daily schedules for offsite visits and audits as needed.
• Monitor RVMs using CCTV cameras.
• Manage orders for consumable replenishments.
• Attend weekly meetings related to RVM operations.

Requirements

• Nice to have: fluent in Spanish
• Previous experience in a Customer Service or Help Desk environment.
• Strong written and verbal communication skills in English.
• Proficiency in IT, including the use of Microsoft Office Suite.
• Proven ability to exercise judgment and initiative, work independently within established parameters, and manage competing priorities to meet deadlines while contributing to a collaborative team environment.
• High attention to detail.
• Effective communication skills for interacting with all stakeholders in the chain via phone and email.
• Demonstrated integrity, confidentiality, and professionalism.
• A strong track record and commitment to delivering high-quality work.
• Creative thinking skills and the ability to develop and promote innovative ideas.

Benefits

• Shift allowance

About Us

AIMS International Malta, previously known as Papilio Talent was founded in 2020 and has quickly forged a reputation as one of the leading firms for Executive Search, Talent Development and Recruitment Services in Malta. We are based in the city of Valletta, a historic world heritage site that is the capital of Malta.As a trusted recruitment partner for a wide range of clients in Malta, we specialise in recruiting professionals within various roles and we assist in cross-border searches by looking for candidates that wish to work in Malta or assist Maltese companies looking to expand their operations overseas.